Client Service Officer (Multiple Vacant Positions)

Indigeco is recruiting a Client Service Officer, Customer Foundation, for our NSW Government client based in Parramatta. This is a short-term contract opportunity with an ASAP start and an end date to be confirmed, with potential for extension based on business needs.

This role is focused on supporting vulnerable customers through financial management services. It is not a general housing, social work or call centre role. You will manage a customer caseload, support financial decision-making, prepare budgets, respond to customer and stakeholder enquiries, and help ensure customers’ financial matters are managed with empathy, accuracy and professionalism.

ABOUT THE COMPANY
Our client is a NSW Government organisation providing important services to customers who require support with financial management and decision-making. You will be joining a structured, supportive and customer-focused team that works with care, discretion and strong attention to detail.

YOUR RESPONSIBILITIES

• Manage a customer caseload and deliver financial management services in line with policies, procedures and delegations
• Communicate with customers to understand their financial needs, circumstances, goals and day-to-day requirements
• Prepare, review and maintain budgets, income and expenditure arrangements, accommodation payments and other financial administration
• Respond to customer and stakeholder enquiries via phone, email and occasional face-to-face contact with empathy, professionalism and respect
• Make or support substitute financial decisions on behalf of customers, applying sound judgement and a rational financial lens
• Manage competing priorities, triage urgent matters and deliver timely outcomes for customers
• Escalate complex matters, risks, privacy concerns or substantial complaints to senior staff or management when appropriate

YOUR REQUIREMENTS

• Strong customer service experience, ideally within complex, sensitive or high-volume environments
• Experience managing customer cases, enquiries, client accounts, ongoing customer relationships or administrative caseloads
• Strong empathy and confidence working with vulnerable customers while maintaining professional boundaries
• Sound financial literacy, including confidence working with budgets, income, expenses and basic financial decisions
• Excellent communication and interpersonal skills, with the ability to build rapport over the phone, by email and face to face
• Strong administration, organisation, attention to detail and ability to work within policies and procedures
• Experience in financial services, government, community services, disability, guardianship, trustee services, aged care or vulnerable customer support will be highly regarded

YOUR PERKS

• Payrate of $41.59 per hour + super
• 7 hours per day, 35 hours per week
• 4-week contract with potential extension
• ASAP start in Paramatta
• Opportunity to build experience in a meaningful NSW Government customer service environment
• Supportive training and induction provided for successful contractors

HOW TO APPLY
If you have strong customer service, administration and financial literacy skills, and you are confident supporting vulnerable customers with empathy and professionalism, we would love to hear from you!

Apply now with your CV a consultant from Indigeco will be in touch.