Client Service Representative - 12-Month Contract

About Us:

Join the team at Toronto Integrative Animal Health, a leading and independently-owned, integrative care animal hospital. We are dedicated to providing unparalleled veterinary services with a holistic and compassionate approach. We uphold high standards of care and pride ourselves on creating a welcoming environment for both our patients and their human companions. If you are passionate about excellent customer service and have a love for animals, consider joining us as a Customer Service Representative.

We are a modern, full-service practice offering surgery, dentistry, an in-house lab, digital X-rays, and laser therapy. We integrate holistic and naturopathic therapy modalities such as acupuncture, herbal medicine, and natural nutrition to provide a genuinely integrative approach.

Position Overview:

As a Customer Service Representative at Toronto Integrative Animal Health, you will be the first point of contact for our clients, playing a vital role in delivering exceptional service and ensuring a positive experience. You will work in a collaborative and supportive environment, where your commitment to client satisfaction and passion for animal care will contribute to the success of our integrative care practice.

Responsibilities:

• Greet and assist clients in a friendly and professional manner, both in person and over the phone.
• Schedule appointments and provide accurate information about our services.
• Handle client inquiries, addressing concerns and providing relevant information.
• Process payments and maintain accurate financial records.
• Coordinate with the veterinary team to ensure seamless communication and service delivery.
• Respond to email communications in a timely manner.
• Educate clients on our integrative care approach and answer questions about treatments and procedures.
• Maintain cleanliness and organization of the reception area.
• Contribute to a positive and collaborative work environment.
• Other duties as required.

Qualifications:

• Previous customer service experience, preferably in a veterinary or healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Empathy and compassion for both clients and their animal companions.
• Proficiency in computer systems and familiarity with veterinary software is a plus.
• Ability to handle challenging situations with professionalism and composure.

Scheduling:

• Monday to Friday
• No Weekends
• Closing Shift
• 12-Month Contract with possibility of extension

Pay: $18.50-$20.00 per hour

Benefits:

• Company events
• Store discount

Flexible language requirement:

• French not required

Application question(s):

• What is your experience dealing with high volume phone calls and client inquiries?
• What is your experience working with animals or in a veterinary field?

Work Location: In person