Client Service Representative

Job Overview

We are seeking a dynamic and dedicated Client Service Representative to join our Med Spa team! The Client Services Representative works with clients of all types in a spa environment, serving as the first point of contact for all communications. This role is responsible for answering phone calls, responding to emails, and managing client inquiries in a professional and timely manner. The position also supports the spa’s client experience by actively maintaining and updating the company’s social media accounts to promote services and engage with current and potential clients.

Responsibilities

• Answer incoming telephone calls in a professional and timely manner, providing accurate information and assistance to clients.
• Respond to client emails and inquiries promptly while maintaining clear and professional communication.
• Confirm client appointments and manage scheduling to ensure efficient daily operations.
• Maintain cleanliness and organization of the Med Spa to ensure a welcoming and professional environment.
• Deliver the highest level of customer service to always ensure a positive client experience.
• Actively manage and contribute to the company’s social media accounts to promote services and engage with clients.
• Utilize the spa’s software system to accurately manage client information, appointments, and records.
• Maintain a professional appearance, demeanor, and behavior in accordance with company standards.

Qualifications

• Must have minimum of two (2) years of relevant work experience.
• Prior working experience in a med spa or salon environment is preferred.
• Must have a valid CPR certification or be willing to obtain one upon employment.
• Demonstrate excellent customer service skills.
• Demonstrate the ability to communicate effectively with clients and fellow staff members.
• Demonstrate strong verbal and written communication skills.

Experience:

• Client Services: 2 years (Required)
• Med spa: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• CPR Certification (Preferred)

Work Location: In person