Client Service Representative

Description

Oyster Bay, NY | Long Island

Are you an experienced Veterinary Receptionist or Client Service Representative who loves helping both pets and people? We’re looking for a friendly, dependable, and compassionate Client Service Representative (CSR) to join our veterinary team in Oyster Bay, NY.

As a Veterinary Client Service Representative, you’ll be one of the first people our clients connect with and an important part of creating a welcoming, supportive experience from the moment they call or walk through the door.

Our animal hospital serves pets and families throughout Oyster Bay and the surrounding Long Island community. We’re looking for someone who enjoys working with people, communicates confidently, stays organized, and can manage multiple priorities in a busy veterinary environment while still providing excellent customer service.

Some of the responsibilities you will own in this role:

• Answering a high volume of phone calls and assisting clients with questions
• Greeting clients and creating a welcoming experience
• Checking patients in and out - Scheduling and confirming appointments
• Responding to emails and client messages
• Taking accurate messages for our medical team
• Creating and updating patient and client profiles
• Processing payments and assisting with account questions
• Communicating with clients regarding medications, records, appointments, and follow-ups
• Maintaining an organized and clean reception and lobby area
• Assisting the veterinary team and other departments as needed
• Providing exceptional customer service to our clients and their pets

Preferred Qualifications

• **Veterinary hospital or veterinary receptionist experience is required**
• Excellent communication and customer service skills
• Comfortable working in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize responsibilities
• Comfortable answering phones and communicating with clients in person, by phone, and electronically
• Reliable, punctual, and professional
• A positive attitude and willingness to work as part of a team
• Compassionate and comfortable interacting with dogs, cats, and their owners -
• Ability to remain calm and professional in stressful or emotional situations

Benefits

• Competitive Compensation – $17.00–$18.00/hour, based on experience, skills, and qualifications.
• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.

About Oyster Bay Animal Hospital

Oyster Bay Animal Hospital is a full-service animal hospital in Oyster Bay, New York, serving the pets of Oyster Bay and the surrounding towns on Long Island. We provide a variety of services including wellness exams and vaccinations, pet dental care, puppy and kitten care, senior pet care, and nutritional counseling. Our animal hospital also offers advanced internal medicine, diagnostic services, and surgical care.

Oyster Bay Animal Hospital - a proud partner of Innovetive Petcare - offers an exceptional and supportive environment in which to practice excellent medicine, grow professionally, and work alongside great colleagues. We are a part of the West Hills family of practices, with 6 other additional hospitals, including:

• West Hills Animal Hospital & Emergency Center, a 24/7 animal hospital
• Gold Coast Center for Veterinary Care
• Locust Valley Veterinary Clinic
• Court Square Animal Hospital
• West Hills North Veterinary Clinic
• Station Plaza Veterinary Group

Equal Opportunity Employer Policy

Oyster Bay Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.