Client Service Representative

Avetium Consult is a Business Process Outsourcing and Technology solution company incorporated in Nigeria. Avetium Consult is what happens when top experts of top multinationals from diverse fields and similar values come together to deliver transformational solutions.

We are recruiting to fill the position below:

Job Position: Client Service Representative

Job Locations: Abuja (FCT), Kano, Mainland / Island - Lagos and Port Harcourt - Rivers
Employment Type: Contract

Responsibilities

• Ensuring a positive and professional client service experience.
• Customer onboarding and account opening.
• KYC validation and regulatory compliance checks.
• Account upgrades and maintenance requests.
• Card issuance support and card lifecycle management.
• Resolution of customer inquiries, complaints, and service requests.
• Customer education and adoption of MoMo products and digital channels.
• Operational reporting, documentation, and audit support.
• Escalation and resolution of customer and operational issues

Requirements

• Minimum of OND in any related field.
• Minimum of 2 years of experience as a client services representative
• Must have experience in the banking sector as a customer service or a client service representative
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.

Remuneration
N193, 000 / month.