Client Service Representative

Client Service Representative

Chaparral Veterinary Medical Center | Cave Creek, AZ

Pay: $18.00–$20.00 per hour
Job Type: Full-Time
Work Location: In person

Love Animals? Love People? We’d Love to Meet You!

Do you enjoy helping people, staying busy, and being part of a team that makes a difference every day? Are you comfortable juggling phone calls, helping clients, and keeping things moving when the day gets a little hectic? If so, you might be the perfect addition to our team!

Chaparral Veterinary Medical Center is a busy, state-of-the-art, mixed-animal veterinary hospital caring for both horses and small animals. We’re looking for a friendly, organized, and energetic Client Service Representative (CSR) who enjoys working with people and wants to be part of a team dedicated to providing outstanding veterinary care. Equine experience is a plus, but a great attitude, strong communication skills, and a willingness to learn go a long way!

What Makes This Job Fun?

No two days are exactly alike! You might spend your morning helping a client schedule their horse’s appointment, coordinating an emergency farm call, answering questions from a dog owner, or helping our veterinary team keep the day running smoothly.

As one of the first points of contact for our clients, you’ll help set the tone for their experience with our hospital. You’ll be an important part of a team that works together to care for animals and support the people who love them.

What You’ll Be Doing

• Be the friendly face and voice of our hospital! Welcome clients, answer phone calls, and help everyone feel comfortable and taken care of.
• Keep things moving. Help coordinate appointments, check-ins, check-outs, and daily front-desk operations.
• Be the connection between clients and our veterinary team. Communicate clearly with clients, doctors, and staff to make sure everyone stays on the same page.
• Help keep our ambulatory team on the move. Schedule and dispatch equine veterinarians to farm calls and emergencies throughout the valley.
• Keep the details organized. Maintain accurate electronic medical records and help ensure important information is where it needs to be.
• Handle payments with confidence. Process invoices and payments accurately and professionally.
• Be a team player. Jump in where needed, help solve problems, and contribute to a positive work environment.

You Might Be a Great Fit If You…

• Enjoy working with people and making their day a little easier.
• Can keep your cool when the phones are ringing, clients are waiting, and several things need your attention at once.
• Are organized, dependable, and detail-oriented.
• Communicate well and aren't afraid to ask questions.
• Enjoy working as part of a team and helping wherever you're needed.
• Are comfortable learning computer systems and electronic medical records.
• Bring a positive attitude, a professional demeanor, and a willingness to learn.

Previous customer service experience is required. Veterinary, medical office, or equine experience is a bonus!

Schedule

• Full-time position
• Schedule to be discussed during the interview process.

Pay and Benefits

Pay: $18.00–$20.00 per hour

Our benefits package may include:

• Medical, dental, and vision insurance
• 401(k) with company matching
• Health savings account
• Life insurance
• Paid time off
• Employee assistance program
• Employee discount
• Professional development opportunities
• Retirement benefits

A Little About Us

At Chaparral Veterinary Medical Center, we believe great veterinary care starts with a great team. Our mission is to continually grow both personally and professionally so we can provide the best possible care for our patients.

We work hard, support one another, and take pride in the work we do for the animals and clients who count on us.

Think you’d be a great fit? We’d love to hear from you!

Visit us at cahosp.com to learn more about Chaparral Veterinary Medical Center.

Pay: $18.00 - $20.00 per hour

Expected hours: 36.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person