Client Service Representative

Looking for a Client Service Representative to join our team full-time. Clinic hours are Monday to Thursday, 8 am to 5:30pm, and Friday 8 am to 4 pm. We are closed during weekends and holidays.

Duties:

• Warmly and professionally greet clients
  -Manage schedule
  -Process payment and submit claims to Trupanion
  -Triage client concerns with help from veterinarians and technicians
  -Maintain a tidy work environment and front lobby

The ideal candidate would be able to multitask, have great attention to detail, comfortable working independently but also works well in a team, experience using Avimark, basic knowledge of feline and canine flea and tick prevention and vaccines. Previous veterinary experience is an asset, but not required.

French language not essential but considered an asset. English language mandatory.

We are a privately owned clinic who prides themselves on open and honest communication between clients and staff alike. We strive to develop meaningful relationships with our patients in order to foster a collaborative team with the pet owners.

Please apply directly with Indeed, in person at the clinic or via email to [email protected].

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 4 years (preferred)
• Receptionist: 1 year (required)

Work Location: In person