Client Service Representative

OB DESCRIPTION – CLIENT SERVICE REPRESENTATIVE

Location: Lekki Phase 1, Lagos Employment Type: Full-Time Salary: ₦200,000 – ₦250,000 (Based on Experience & Performance) Work Schedule: Monday – Saturday Reporting Line: Founder / Creative Director (CEO)

About Tabs Atelier

Tabs Atelier is a premium fashion house specializing in bespoke (made-to-measure) and ready-to-wear (RTW) garments, delivering high-quality, detail-driven designs tailored to meet the unique preferences of its clientele.

Operating within a fast-paced and production-driven environment, the brand is committed to precision, structure, and excellence in execution. With a growing client base and increasing demand, Tabs Atelier is focused on delivering exceptional customer experiences while maintaining premium quality standards across all client touchpoints.

The organization thrives on professionalism, craftsmanship, attention to detail, and customer satisfaction, ensuring every client interaction reflects the elegance, excellence, and premium standard of the brand.

Role Overview

The Client Service Representative will serve as the first point of contact for clients, ensuring a seamless and premium customer experience from inquiry to delivery.

This role requires a polished, detail-oriented, calm, and highly professional individual with a strong understanding of fashion, bespoke production processes, and ready-to-wear styling. The ideal candidate must possess excellent communication skills, a very good command of spoken and written English, and the ability to interpret clients’ style preferences professionally.

The successful candidate must be polite, dedicated, patient, respectful, and proactive, with the ability to build strong customer relationships while maintaining the premium image and service standards of Tabs Atelier.

The role also requires a commercially aware individual capable of converting inquiries into paying clients, supporting customer retention, and contributing to overall business revenue growth.

Key ResponsibilitiesClient Relationship & Customer Experience

● Welcome and attend to clients professionally both physically and virtually ● Build and maintain strong client relationships through exceptional service delivery ● Ensure a premium and personalized customer experience at every touchpoint ● Manage customer inquiries, complaints, feedback, and follow-ups professionally ● Maintain high customer satisfaction and client retention standards ● Ensure clients feel attended to, respected, and valued at all times ● Encourage repeat purchases and client referrals through relationship-building and excellent service delivery ● Ensure leads do not go cold due to poor follow-up or delayed communication

Fashion Consultation & Style Interpretation

● Assist clients in interpreting and selecting styles suitable for their preferences, events, and body types ● Provide professional guidance on bespoke and ready-to-wear options ● Communicate client style preferences clearly to the production and creative teams ● Support clients during fittings and styling sessions ● Possess basic sketching ability to aid style interpretation and communication ● Stay updated on fashion trends, fabrics, and styling techniques

Sales Support & Revenue Contribution

● Convert inquiries into paying clients professionally and effectively ● Follow up pending payments and unpaid invoices professionally ● Support upselling of premium services, embellishments, ready-to-wear pieces, and accessories ● Contribute actively to client retention and revenue growth ● Support the achievement of monthly sales and customer retention targets ● Identify opportunities to improve customer engagement and increase repeat business

Order Coordination & Follow-Up

● Coordinate client orders from consultation to delivery ● Ensure accurate documentation of measurements, style specifications, and delivery timelines ● Follow up with production teams to ensure timely delivery of client orders ● Keep clients updated on production progress and delivery schedules ● Ensure minimal errors in customer orders and communication processes

Administrative & Customer Records Management

● Maintain organized customer records and order details ● Document all customer interactions, requests, and special instructions properly ● Ensure professionalism in all written and verbal communication ● Support showroom coordination and front-desk operations when required ● Maintain confidentiality and professionalism in handling customer information

Brand Representation & Professional Conduct

● Represent the Tabs Atelier brand with professionalism, calmness, and respect ● Maintain composure and professionalism under pressure ● Demonstrate patience, attentiveness, dedication, and strong interpersonal skills ● Uphold the company’s premium customer service standards consistently ● Work collaboratively with internal teams to ensure smooth service delivery

Requirements & Qualifications

● Minimum of OND/HND/Bachelor’s Degree in Fashion, Customer Service, Business Administration, or related field ● 2–4 years’ proven experience as a Client Service Representative, Customer Experience Officer, Front Desk Officer, or similar role within a fashion house ● Prior experience in a bespoke or ready-to-wear fashion brand is compulsory ● Strong understanding of fashion styling, garment production processes, and customer relationship management ● Excellent command of spoken and written English is compulsory ● Strong communication and interpersonal skills ● Basic sketching ability is an added advantage ● High attention to detail and strong organizational skills ● Ability to multitask and work efficiently in a fast-paced environment ● Must be polite, calm, respectful, patient, and customer-focused ● Must demonstrate dedication, professionalism, accountability, and emotional intelligence ● Ability to professionally handle high-profile or demanding clients ● Proficiency in Microsoft Office, WhatsApp Business, and customer communication tools is an advantage

Core Competencies

● Excellent Customer Relationship Management ● Strong Communication & Interpersonal Skills ● Fashion & Style Interpretation ● Sales Support & Client Conversion ● Attention to Detail & Accuracy ● Calm & Professional Demeanor ● Problem-Solving & Conflict Resolution ● Order Coordination & Follow-Through ● Patience, Respectfulness & Dedication ● Team Collaboration & Accountability ● Client Retention & Service Excellence ● Revenue Growth & Relationship Management

Work Structure

● Full-time, on-site role (Lekki Phase 1) ● Work Schedule: Monday – Saturday ● Occasional flexibility based on operational needs

What We Offer

● Opportunity to work within a premium and growing fashion brand ● Exposure to bespoke and ready-to-wear fashion operations ● Professional growth in a structured and creative environment ● Performance-based career advancement opportunities ● Opportunity to contribute to a customer-focused and excellence-driven brand culture

Pay: ₦200,000.00 - ₦250,000.00 per month

Work Location: In person