Client Service Representative

About Us: ICS Corporation is a family-owned direct mail marketing company located in West Deptford, New Jersey. Since 1965, ICS has partnered with some of the nation's leading organizations to deliver innovative direct mail and marketing solutions. For more than 60 years, our success has been built on exceptional service, attention to detail, and a commitment to exceeding client expectations.

Job Summary: ICS is seeking a highly organized and detail-oriented Client Service Representative to join our growing team. This position plays a vital administrative role in ensuring accuracy, consistency, and efficiency across all stages of our direct mail production process. The ideal candidate excels in managing multiple tasks with precision, thrives in a demanding environment, and supports internal teams to deliver exceptional client experiences.

Key Responsibilities:

• Provide administrative and operational support to several internal departments and Client Service team members
• Accurately create and manage work tickets and documentation for complex direct mail projects
• Coordinate with the Scheduling Department to meet critical deadlines and client expectations
• Monitor, track, and report key account metrics with a focus on consistency and quality
• Generate and maintain detailed work orders and project documentation
• Assist in maintaining internal systems and databases to ensure up-to-date records
• Support additional administrative projects and tasks assigned by management

Qualifications:

• Minimum of 5 years of experience in Client Services, Account Management, Customer Service, Direct Mail, Print Production, Marketing Services, or a related field.
• Proven experience managing client relationships and coordinating multiple projects in a fast-paced environment.
• Strong understanding of direct mail production processes, print manufacturing, or marketing operations preferred.
• Exceptional organizational skills and attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to prioritize competing deadlines while maintaining a high level of accuracy.
• Proficiency with Microsoft Office Suite and business management software.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work collaboratively across multiple departments and levels of the organization.