Client Service Representative

Client Service Representative

Bayview Animal Hospital | St. Petersburg, FL

About Bayview Animal Hospital

Bayview Animal Hospital is a privately owned, companion-animal veterinary practice in St. Petersburg, Florida. We are passionate about providing high-quality veterinary care while building lasting relationships with our clients and their pets. Our team values collaboration, compassion, accountability, and a positive workplace culture.

We are looking for a friendly, organized, and dependable Client Service Representative to join our growing team. The ideal candidate is an excellent communicator who enjoys working with people, thrives in a fast-paced environment, and understands the importance of making every client and patient feel welcome.

Position Overview

As a Client Service Representative, you will be the first point of contact for our clients, helping create a welcoming and supportive experience from the first phone call through checkout. This role requires strong customer service skills, attention to detail, the ability to multitask, and a genuine interest in supporting the health and well-being of animals.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer incoming phone calls, respond to client questions, and direct inquiries appropriately.
• Schedule appointments and manage the appointment calendar efficiently.
• Check clients in and out, process payments, and maintain accurate client and patient records.
• Communicate with veterinary team members to support smooth daily hospital operations.
• Assist with prescription requests, medical record requests, and client follow-up communications.
• Explain hospital policies, appointment expectations, and service recommendations clearly and professionally.
• Maintain an organized, clean, and welcoming reception area.
• Handle difficult conversations and client concerns with patience, empathy, and professionalism.
• Protect client confidentiality and maintain accurate documentation.

Qualifications

• Previous customer service or client-facing experience required.
• Veterinary, animal care, medical reception, or hospitality experience is a preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Comfortable using computers and using veterinary medical software and other platforms.
• Reliable, punctual, adaptable, and willing to support teammates.
• Professional demeanor and the ability to remain calm under pressure.
• A positive attitude, willingness to learn, and genuine appreciation for both people and animals.

What We're Looking For

We believe the right team makes all the difference. We are looking for someone who is compassionate without losing sight of efficiency, confident communicating with clients, receptive to feedback, and willing to take ownership of their responsibilities.

Veterinary experience is a must, but character, reliability, communication, and a strong team mentality are just as important. This position is best suited for someone who enjoys a collaborative workplace and understands that exceptional veterinary care begins with an exceptional client experience.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Animal hospital: 3 years (Required)

Ability to Commute:

• Saint Petersburg, FL 33711 (Required)

Work Location: In person