Client Service Representative - Health on Demand

About Arnot Health
Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.

Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.arnothealth.org .

Summary:

In this role, you will handle incoming and outgoing calls in our call center, support patient and community needs, manage documentation, oversee the complaint handling process, and help maintain a functional office environment. You will play a key role in ensuring excellent service and communication between patients, families, healthcare providers, and community partners.

Responsibilities:

• Answer and direct incoming calls, accurately assess caller needs, and transfer to the appropriate resources, including Health on Demand tele nurses when necessary
• Handle inbound and outbound calls for program registrations, appointment reminders, surveys, and community information requests
• Maintain proficiency in required computer applications, including Microsoft Office Suite and clinical information systems
• Support physician offices, patients, and outside answering services, ensuring professional communication and confidentiality in compliance with HIPAA
• Oversee the complaint handling process, including documentation, follow-up, and report preparation
• Track call volumes, invoices, and revenue for revenue-producing functions such as answering services and reminder programs Prepare reports and maintain databases to support internal analysis and planning

Minimum Qualifications:

High School diploma or equivalent required

Preferred Qualifications:

• Minimum three years of clerical experience in a hospital, healthcare, patient care, ambulatory, or medical practice setting preferred Strong proficiency with computers and Microsoft Office Suite

Required Licensure/Certifications:

None

Physical Requirements:

Light physical strain, office position

Job Title: Client Service Representative

Location: Arnot Ogden Medical Center

Department: Health on Demand

Hours Per Week: 22 hours

Schedule: Monday - Sunday Day/Evening Rotation

Sign-On Bonus: $0

**Pay Range Disclosure: $16.00 - $18.17**

Centralus Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [email protected] . or for Arnot [email protected]