Client Service Representative - Novi, MI

Position Summary

The Client Services Representative is responsible for client contact management through e-mail, telephone, and resolve client inquiries/complaints.

Duties & Responsibilities

• Client contact management (handling client contact via email/telephone/in-person)
• Resolve client inquiries, issues and/or complaints
• Assists in resolving financial issues/complaints as necessary
• Track client jobs and report progress
• Coordinate client needs with laboratory production managers
• Assist and coordinate with branch offices/other BV units as required
• Assist in maintaining client relations when required
• Perform onboard process for new and existing clients
• Participate in renewal process by generating quotations and sending to clients for approval
• Schedule and host regular client meetings including agenda and presentation preparation
• Attend conferences/shows/events or provides assistance when required
• Comply with occupational health and safety legislation, BV Group Policies and Procedures, OSHA, NIOSH, and ISO standards.
• Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)
• Other duties or tasks as assigned by manager

Experience, Qualifications & Required Skills

• BS or technical diploma in Science, preferably in Chemistry
• Some laboratory experience an asset
• A minimum of 1 year client service experience
• Excellent communication skills, both verbal and written English
• Excellent computer skills, particularly with MS Office applications
• Strong interpersonal skills – outgoing, positive, tactful and flexible
• Strong organizing and problem solving skills to effectively handle time critical issues
• Able to work independently and with others