Client Service Representative, Outbound

Description Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Client Service Representative to make outbound calls.

About Us National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals with over 1,000 locations in the United States, Canada, Australia, New Zealand, and Singapore. The company is backed by JAB holding, a leading private equity firm, and led by a proven management team that includes MBAs from Harvard, Columbia, and Wharton and former management consultants from BCG, Bain, McKinsey, and Accenture. Competing in a $25B industry that has grown faster than GDP over 20+ years, the company has grown rapidly over the past 20 years and continues to do so via acquisition, de novo, and same-store initiatives.

A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts, and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love animals.

Position Responsibilities

• Provide concise, friendly service for multiple veterinary hospitals
• Effective communication (written and verbal) with strong closing skills
• Communicate with clients regarding difficult scenarios
• Educate clients on animal wellness
• Consistently schedule veterinary appointments using AVImark®
• Review and update client and patient data, accounting
• Accurately complete documents each shift
• Work independently in a friendly and supportive environment
• Provide excellent client service and telephone etiquette
• Achieving performance goals
• Other duties as assigned

Qualifications

• High school diploma
• Basic math skills
• Proficient with Microsoft Office, Excel, Word
• 1 year client service experience
• Ability to handle multiple phone lines
• Professional work ethic
• Time management and problem-solving skills
• Ability to overcome objections
• Adapt to changing environment
• Must be able to work at a computer for long periods of time, which includes keyboard and mouse use

Preferred Experience

• Veterinary or healthcare
• High call volume
• Quality client service
• Windows PC applications
• CXone Contact System

Hours and Compensation

• Start Date: 10/19
• Training: 4-6 Weeks (Paid)
• Training Shift: 7:00am - 3:30pm PT M-F
• Full Time Shift: Similar to training shift
• Hourly Rate: $16 - $20/hr
• Status: Non-exempt (Hourly) with Benefits
• Note: Rate of Pay DOE and position