Client Service Representative - Primary Care

Job Title:  Client Services Representative (CSR) – Primary Care

Location: Mount Laurel Animal Hospital – Mount Laurel, NJ

Job Type: Full-Time

Requisition ID: 1340About the Job

Mount Laurel Animal Hospital is currently seeking a Client Services Representative (CSR) to join our Primary Care team for both full-time and part-time roles. This position is ideal for a detail-oriented, customer-focused professional who enjoys building meaningful relationships with clients and their pets while supporting a fast-paced veterinary environment. As a key member of the front desk team, you will deliver professional, personalized service in person, over the phone, and via email while collaborating closely with doctors, technicians, and leadership to ensure a seamless client experience.

A Quick Look at a Day in the Life:

A day at Mount Laurel Animal Hospital starts before you even walk through the doors. As you drive onto our beautiful working farm campus, you are greeted by some of the animals that make our hospital such a unique place to work including longhorns, emus, goats, pigs, and geese are all part of the experience. It is not your average trip into work, and that is just the beginning.

Forgot your coffee or breakfast on the way in? No problem. Our team enjoys access to a fully stocked breakfast bar along with free snacks available on site for staff, helping you start the day fueled and ready. Once your shift begins, you will step into a welcoming, team-oriented primary care environment where your role is essential to creating a positive client experience. A typical day may include greeting clients and their pets, answering phones, scheduling appointments, processing check-ins and check-outs, handling medical records, and ensuring clear communication between clients and the veterinary team. Throughout the day, you will play a key role in building lasting relationships with clients and helping every visit run smoothly from start to finish.

Key Responsibilities

• Greet clients and patients with compassion, professionalism, and efficiency

• Manage client check-ins and check-outs, including appointment coordination and scheduling

• Manage a high volume of multi-line phone calls while providing exceptional service and responding to client inquiries via phone and email

• Assist clients with hospital admissions, financial discussions, deposits, and expectations

• Maintain accurate and up-to-date client and patient records

• Communicate client needs, concerns, and questions to doctors and support staff

• Process medical records requests, pet insurance documentation, faxes, and scanned files

• Support front desk organization, cleanliness, and overall hospital appearance

• Participate in department training, meetings, and continuing education opportunities

• Assist Primary Care management as directed

• Collaborate with team members to provide a positive, efficient client experience

Qualifications

• Minimum 1 year of client service experience required

• Veterinary hospital experience strongly preferred

• Experience with EzyVet and/or Vet Radar is a plus

• Strong communication, organizational, and multitasking skills

• Ability to remain calm and professional in high-stress situations

• Detail-oriented, punctual, and reliable

• Positive attitude with a strong team-oriented mindset

• Ability to work independently and collaboratively in a fast-paced environment

Expectations of Conduct:

All of our staff is expected to demonstrate professionalism, dependability, and accountability in all aspects of the role. Candidates should communicate clearly and respectfully, follow hospital policies and medical protocols consistently, maintain accurate documentation, and contribute positively to team culture. A willingness to learn, accept feedback, and support shared hospital goals is essential.

What We Value:

At Mount Laurel Animal Hospital, we strive to BE EPIC: Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We are looking for team members who embody these values each day through compassionate patient care, respectful communication, accountability, and a strong commitment to supporting both their coworkers and the hospital as a whole.

Why Choose Mount Laurel Animal Hospital?

At Mount Laurel Animal Hospital, your skills are valued, your growth is supported, and your work has a direct impact on patient care. We are committed to high-quality medicine, strong nursing support, and continued professional development. If you are looking for a hospital where you can continue to build your knowledge and be part of a dedicated, team-centered environment, we encourage you to apply.

About Us

Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 400 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we’re ideally situated for both career and lifestyle.

Learn more at: https://mlahvet.com/beepic/

Our Commitment to Diversity, Equity & Inclusion

Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.

Accommodation Notice

If you require accommodations during the application or interview process, please let us know in the “Want to tell us anything” section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.

Please note f inal compensation is influenced by industry experience, schedule, credentials, skills, and applicants’ abilities.