Client Service Representative - (U.S Client)

Job Summary

We are looking for a customer-focused and sales-driven Client Support Representative to support a US-based client. The ideal candidate has experience in billing and sales, with strong communication, problem-solving, and customer relationship management skills. This role involves assisting clients with billing inquiries, resolving account concerns, and identifying sales opportunities while delivering professional and efficient customer support.

Key Responsibilities

• Handle inbound and outbound calls, emails, and other client communications regarding billing, payments, account balances, and service inquiries.
• Explain billing statements, charges, payment options, and account-related information accurately.
• Investigate and resolve billing discrepancies, payment concerns, and client complaints.
• Identify sales opportunities and recommend relevant products, services, upgrades, or additional solutions.
• Perform upselling and cross-selling to support sales targets and business growth.
• Build and maintain positive client relationships through professional and responsive service.
• Process account updates, billing adjustments, and service requests in accordance with established procedures.
• Document client interactions, transactions, and resolutions accurately in the CRM system.
• Coordinate with internal departments to resolve complex concerns and ensure timely follow-through.
• Meet performance targets related to customer satisfaction, sales conversion, quality assurance, and productivity.
• Maintain confidentiality and comply with company policies, data privacy standards, and client requirements.

Qualifications

• At least Senior High School graduate; college graduates are welcome to apply.
• Previous BPO or call center experience handling billing and sales accounts is required.
• Experience supporting US clients is an advantage.
• Strong verbal and written English communication skills.
• Knowledge of billing processes, payment inquiries, account management, and sales transactions.
• Experience in upselling, cross-selling, and achieving sales targets.
• Excellent customer service, negotiation, and problem-solving skills.
• Comfortable using CRM platforms, billing systems, and multiple computer applications.
• Customer-oriented, adaptable, detail-oriented, and capable of handling concerns professionally.
• Willing to work strictly onsite in Cebu City.
• Willing to work on a night or shifting schedule aligned with US business hours, including weekends or holidays when required.