Client Service Representative, Wellness

Description Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual and compassionate team players to join our team. The position will require an ability to work independently, and with a team as a Wellness Plan Specialist.

Who We Are: National Veterinary Associates is one of the largest private owners of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States, Canada, Australia and New Zealand. Each general practice hospital, specialty hospital and pet resort operate under their own brand. With rapid annual growth through acquisition, NVA needs people with the ability and knowledge to manage the operation today, and tomorrow scale to support a much larger and complex organization. A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love them.

Position Responsibilities

• Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals
• Wellness plan communications and renewals
• Effective communication (written and verbal) with strong closing skills
• Educate clients on animal preventive care including vaccines, lab testing, dentistry
• Schedule veterinary appointments using AVImark
• Review and update client, patient, and accounting in software
• Payment collection on outstanding debt
• Ability to troubleshoot and provide solutions
• Accurately complete document updates each shift
• Work independently in a friendly and supportive environment
• Provide excellent client service and telephone etiquette
• Achieving performance goals
• Coach and provide feedback to our support sites
• Other duties/projects as assigned

Qualifications

• High school diploma
• 5+ years call center/office
• Quality client service
• Professional work ethics
• Accurate, detailed multi-tasker
• Basic math skills
• Proficiency in Microsoft Office and Excel
• Time management and problem-solving skills
• Ability to overcome objections
• Adapt to changing environment
• Goal oriented and easily motivated
• Must be able to work at a computer for long periods of time, which includes keyboard and mouse

Preferred Experience

• Wellness Plans
• Veterinary or healthcare
• Cornerstone/Idexx Petly Software
• CXOne Contact System
• Smartsheet
• QuickBase
• 1-2 years account receivable or collection experience
• Windows PC applications
• 40+ WPM
• Bilingual a plus

Hours and Compensation

• Start Date: 10/19
• Training: 6 Weeks (Paid)
• Training Shift: 7:00am - 3:30pm PT M-F
• Full-Time Shift: Similar to training shift
• Hourly Rate: $16 - $20/hr
• Status: Non-Exempt (hourly) with benefits
• Note: Rate of Pay DOE and position