A
AB MAURI FOOD INC
Client Service Specialist
Skills
Sales OpsCRMSalesforce
1 month ago
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Important information
Contract type:
Permanent
Salary:
$51,143 – $69,193 / year
Location:
St. Louis, MO, USA
Work mode:
Onsite
Published on:
18 September 2026
What they need
| Position Objective: | Provide outstanding, enthusiastic service by developing and strengthening long-term relationships with customers, resulting in new sales and sustained repeat business. The Client Service Specialist provides a rapid & professional response to meet customers’ ongoing business requirements. |
| Key Result Areas: | Performance Standards |
| Customer Service | - Establish on-going rapport with existing and potential customers. - Conduct regular telephone conversations with all assigned customers; frequency will be determined by size and potential of customers’ business. - Investigate and trouble-shoot customer service issues by involving the appropriate ABMNA functions. - Receive customer orders and process them in the automated order processing system. - Serve as liaison between customers and Field Sales, thereby providing professional account management. - Review reports to ensure shipping schedules and order data are accurate. - Maintain high level of product knowledge and product application using various resources and training tools - Demonstrate a positive, collaborative approach at all times to meet customers’ needs. - Research credit/debit memos for individual districts. |
| Inside Sales | - Collaborate with Field Sales and Client Service Manager to determine necessary strategic sales approaches and maximize opportunities. - Review sales report to proactively catch customer order interruption/increase in demand. - Ensure follow-up by forwarding leads to Field Sales with action points, dates, customer profile information, etc. Follow-up conversation with Field Sales once lead is tied off. - Make outbound follow-up calls to existing customers to ensure that they are receiving the expected product and service benefits and features. - Handle inbound, unsolicited prospect calls, and discuss them with Field Sales and/or convert them to sales. - Visit customers every year to deepen customer relationships and foster the total sales team approach. - Emphasize products/service, features and benefits, quote established pricing and prepare reports, as needed. |
| Market Intelligence | - Maintain and expand CRM database to capture customers’ profile, requirements, annual volumes of ingredients purchased, competitive price points, baking processes, varieties produced, etc. |
| Field Sales Support | - Support Field Sales with processing sample requests, customer concerns and price requests – follow-up appropriately. - Review sales trends for assigned geographical area and report changes to inventory planner and Field Sales. |
| Other | - Attend periodic sales and product training, when applicable. - Other duties as assigned |
| A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS PREFERRED | - Three (3) to five (5) plus years’ experience in a customer service/inside sales environment. - Excellent communication skills: telephone, writing and listening (prefer bilingual). - Accurate data entry skills. - Good technology skills and experience with CRM and Microsoft Office products. - Experience with ERP & CRM tool(s) (i.e. Salesforce.com). - Strong analytical, time management and organizational skills. - Thrives in a customer centric environment. - Ability to work individually and as part of the team. |
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