Client Service Specialist

Overview

As a Client Service Specialist, you’ll keep daily office operations moving while creating a welcoming, responsive experience for clients. You’ll manage all incoming and outgoing requests, handle phone and written communication, and support accurate records and administrative workflows. Your impact: Clear, timely client support helps people get the information they need and helps colleagues stay organized and focused.

Client Communication & Relationship Management

• Serve as the primary point of contact for clients, providing timely, professional, and friendly communication.
• Build and maintain strong client relationships to encourage satisfaction, trust, and long-term loyalty.
• Respond to client inquiries, questions, and service requests via phone, email, and other communication channels.
• Provide project updates, communicate scheduling changes, and set clear expectations throughout the client experience.
• Proactively follow up with clients to ensure satisfaction and address concerns before they escalate.

Project Coordination & Scheduling

• Coordinate with sales, design, installation, and service teams to ensure projects progress smoothly.
• Assist in scheduling installations, maintenance visits, repairs, and follow-up appointments.
• Confirm project details, site access, client preferences, and scheduling requirements.
• Monitor project progress and communicate important updates to clients.
• Ensure outstanding items and service requests are tracked through completion.

Customer Satisfaction & Service

• Manage client concerns, troubleshoot service issues, and coordinate appropriate resolutions.
• Assist in scheduling warranty work, lighting adjustments, repairs, and other post-installation services.
• Conduct post-installation follow-ups to confirm client satisfaction and ensure the finished lighting meets expectations.
• Maintain a high standard of customer service that reinforces the company’s reputation for quality and attention to detail.
• Identify opportunities to improve the client experience and recommend process improvements.

Client Retention & Account Growth

• Maintain relationships with existing clients to encourage repeat business and long-term retention.
• Identify opportunities for additional lighting installations, seasonal enhancements, system upgrades, and ongoing maintenance.
• Communicate available services and solutions that align with clients’ needs and properties.
• Request client reviews, testimonials, referrals, and project photos when appropriate.
• Support customer retention initiatives and seasonal client outreach.

Administrative & Operational Support

• Maintain accurate client records, project notes, service histories, and communication logs in the company’s scheduling software.
• Prepare and send service confirmations, appointment reminders, project updates, and other client communications.
• Assist with service estimates, invoices, payment follow-ups, and documentation as needed.
• Track open service requests and follow up with internal teams to ensure timely completion.
• Support seasonal scheduling and operational planning during peak installation and maintenance periods.

Qualifications

• Customer Service Experience: Previous experience in customer service, client relations, account management, or a similar customer-facing role preferred.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate professionally, clearly, and courteously with clients and team members.
• Organization & Time Management: Strong organizational skills with the ability to manage multiple clients, appointments, projects, and service requests simultaneously.
• Problem-Solving: Ability to assess client concerns, identify solutions, and coordinate resolutions in a timely and professional manner.
• Relationship Building: Strong interpersonal skills and a customer-first mindset, with the ability to build trust and maintain long-term client relationships.
• Attention to Detail: Ability to accurately document client interactions, project details, scheduling information, and service requests.
• Technology Proficiency: Comfortable using email, phone systems, scheduling software, CRM platforms, and other basic computer applications.
• Team Collaboration: Ability to work effectively with sales, design, installation, and service teams to deliver a seamless customer experience.
• Professionalism: Maintains a positive, dependable, and professional demeanor when interacting with clients, coworkers, and vendors.
• Adaptability: Ability to work in a fast-paced business environment and adjust priorities as project schedules and client needs change.
• Sales & Retention Mindset: Ability to recognize opportunities for repeat business, additional services, client referrals, and long-term customer retention.
• Industry Knowledge: Interest in landscape lighting, outdoor living, landscaping, or home improvement preferred. Willingness to learn landscape lighting products, systems, and services is essential.

Preferred Qualifications

• 1–3 years of experience in customer service, client success, or account coordination.
• Experience with CRM software, project management tools, or scheduling platforms.
• Experience coordinating field service appointments or working with installation and maintenance teams.
• Familiarity with invoicing, service estimates, warranties, and basic administrative processes.
• Experience working for a landscaping, outdoor lighting, home services, or other residential service company.

Pay: $20.00 - $25.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person