Client Service Supervisor

• Supervises the work of a team of client service specialists

• Directs workflow and monitors workload to ensure client inquiries are addressed promptly

• Trains new client service staff in support policies and procedures

• Creates and distributes documented resolutions for common client service issues

• Provides direct support to assigned accounts and escalated issues

• Other duties as assigned

• OTHER SKILLS AND ABILITIES

• Client Service skills

• Quality Focus

• Problem Solving

• Freight Forwarding Knowledge

• Documentation skills

• Listening

• Resolving Conflict

• Ability to Multi-task

OTHER REQUIREMENTS

• Minimum seven years industry experience required
• Minimum five years supervisory experience required