Client Service Supervisor

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

-OTHER SKILLS AND ABILITIES

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation skills
• Listening
• Resolving Conflict
• Ability to Multi-task

OTHER REQUIREMENTS

• Minimum seven years industry experience required
• Minimum five years supervisory experience required