WestSpring IT Limited

About Us
We’re WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way.
Our team are the beating heart of the business, and our vibrant modern offices provide an environment that allows everyone to thrive and flourish. We have a lot of fun and are a truly supportive bunch both inside and outside the work environment.
Building great relationships with our amazing clients is paramount! We’re real people – not robots, who are passionate about delivering a first-class experience to all our clients.
The Role
WestSpring are continuously growing their client based and due to this continued growth, this role has been created to be a key part of the Client Services function
The role is sales and account management focused, providing quarterly account reviews and assessing your client base to understand opportunity and deliver revenue growth.
You will be responsible for your own client pool, support the Client Product Specialist on delivering the Hardware and Software Profit number and provide assistance to our account management team with sales admin and activity
The Client Services Account Executive will work predominantly from our head office however, there will be on-site meetings and proposal opportunities
This role is ideal for someone who enjoys building strong client relationships while working in a fast-paced, structured environment. You’ll predominantly manage a portfolio of clients as a desk-based role however, there will be an opportunity to visit clients on site and at partner/westspring events , ensuring they receive excellent service, while also supporting our procurement function to deliver solutions accurately and efficiently across the business.
Responsibilities
<ul>
<li>Client Management (Lite Clients)</li>
</ul>
Own and manage a pool of smaller / lite clients, acting as their main point of contact
Deliver a high-quality, responsive client experience across day-to-day interactions
Build strong client relationships to drive retention and satisfaction
Understand each client’s business and identify opportunities to improve their IT setup
Handle general queries, minor escalations and service follow-ups
Ensure clients feel supported without needing full account management
Own and Support with new client on and offboarding processes
Manage and own client account and conflict meetings, escalating for support where appropriate
<ul>
<li>Client Reviews &amp; Commercial Support</li>
</ul>
Prepare and support remote service reviews (lite/structured)
Assist CEMs/Senior CEMs With:
Quotes
Roadmap updates
Contract Upsell and Renewals
Service recommendations
Identify and flag upsell or improvement opportunities
Maintaining your own pipeline, pending opportunities and client follow-ups
Ensure client review and management KPIs are strategically planned and prepared for, ensuring meeting notes are clear and SMART
Preparing client renewal options and upsell opportunities
<ul>
<li>Procurement Support</li>
</ul>
Support the CPS (Client Product Specialist) with procurement quoting such as Hardware, Licensing, Connectivity and Services
Manage supplier quotes and comparisons (Cost, specification and lead times), including negotiation where appropriate
Ensure accurate order processing and tracking
Liaise with vendors and internal teams to ensure smooth delivery of solutions
Maintain pricing consistency, margin awareness and commercial accuracy
<ul>
<li>Internal Coordination &amp; Cultural Alignment</li>
</ul>
Work closely and pro-actively with all other areas of the business
Ensure tickets, onboarding tasks and procurement activities are progressing correctly as to company standards
<ul>
<li>Client Management (Lite Clients)</li>
</ul>
Own and manage a pool of smaller / lite clients, acting as their main point of contact
Deliver a high-quality, responsive client experience across day-to-day interactions
Build strong client relationships to drive retention and satisfaction
Understand each client’s business and identify opportunities to improve their IT setup
Handle general queries, minor escalations and service follow-ups
Ensure clients feel supported without needing full account management
Own and Support with new client on and offboarding processes
Manage and own client account and conflict meetings, escalating for support where appropriate
<ul>
<li>Client Reviews &amp; Commercial Support</li>
</ul>
Prepare and support remote service reviews (lite/structured)
Assist CEMs/Senior CEMs With:
Quotes
Roadmap updates
Contract Upsell and Renewals
Service recommendations
Identify and flag upsell or improvement opportunities
Maintaining your own pipeline, pending opportunities and client follow ups
Ensure client review and management KPIs are strategically planned and prepared for, ensuring meeting notes are clear and SMART
Preparing client renewal options and upsell opportunities,
<ul>
<li>Procurement Support</li>
</ul>
Support the CPS (Client Product Specialist) with procurement quoting such as Hardware, Licensing, connectivity, and Services
Manage supplier quotes and comparisons (Cost, specification and lead times), including negotiation where appropriate
Ensure accurate order processing and tracking
Liaise with vendors and internal teams to ensure smooth delivery of solutions
Maintain pricing consistency, margin awareness and commercial accuracy
<ul>
<li>Internal Coordination &amp; Cultural Alignment</li>
</ul>
Work closely and proactively with all other areas of the business
Ensure tickets, onboarding tasks and procurement activities are progressing correctly as to company standards
Help maintain clear communication between teams and clients
Promote and maintain the WestSpring Company Values and culture
<ul>
<li>Process &amp; Admin Ownership</li>
</ul>
Maintain CRM and Documentation accuracy
Support reporting on client activity and procurement pipeline
Continuously look to improve efficiency and standardisation of processes
Skills And Experience
Experience in an account management or client-facing role, involving commercial conversations and sales processes
Strong communication skills both written and verbal
Highly organised with the ability to manage multiple smaller clients simultaneously and ability to maintain your own calendar structure
Confident using remote communication and admin tools (Teams, Email, CRM Systems)
Strong attention to detail. Especially for quotes, orders and client communication
Proactive and Self-driven with a service-first mindset
Thrives in a fast-paced environment
Has a “best thing for the client” attitude towards sales
Is able to work collaboratively within a team environment and maintains a proactive approach
Desirable
Experience within IT/Managed Services/Telecoms or Procuremnt and Supplier management
Understanding of Microsoft 365 and IT Infrastructure
Experience with quoting tools and CRM Systems
Why WestSpring?
<ul>
<li>28 days holiday allowance</li>
<li>Private Health Care</li>
<li>Discretionary annual bonus &amp; annual pay review</li>
<li>Lunch on WestSpring every Friday, Tuesday Breakfast clubs, office pick-a-mix and drinks fridge freely available for whole team</li>
<li>Fun social calendar – we run jam-packed quarterly socials including go-karting and paintballing, as well as smaller team events and lunches.</li>
<li>Games room complete with 2 games consoles, 2 TVs, dartboard and more!</li>
<li>Each year for Christmas the team are treated to an all-expenses paid trip away to celebrate their hard work throughout the year!</li>
<li>Career development – there’s no limit to our teams’ development. We work closely with individuals to understand where they want to go in their career and create a pathway that allows them to reach their goals.</li>
<li>Training – We invest heavily in our team and give everyone the opportunity to do external training to further their career as well as providing regular in-house development. We also encourage our team to attend industry events and conferences relating to their role.</li>
<li>Employee Welfare Scheme – all our team and their dependants have access to free mental health and wellbeing solutions 24/7, including coaching, therapy and legal advice.</li>
<li>Great work life balance – we are understanding and accommodating to peoples’ personal needs and home-life and encourage staff to not work beyond their contractual hours. No job is worth missing out on your child’s sports day.</li>
<li>Referral Scheme – Employee &amp; Client Referral program.</li>
<li>Nobody works on their Birthday!</li>
</ul>

Client Services Account Executive

Client Services Account Executive

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