Client Services Administrator

About the role

This position will see you acting as a key support across administration, client services, and office coordination. You will work closely with internal teams, clients, and external stakeholders to ensure workflows are managed efficiently and deadlines are met.

Key responsibilities

• Provide administrative support to senior stakeholders and client service teams
• Coordinate client documentation, correspondence, and file management
• Assist with ATO-related administration, lodgements, and compliance tasks
• Liaise with clients and external stakeholders
• Prepare reports, official correspondence, and meeting documentation
• Coordinate meeting rooms and ensure office facilities are maintained to a professional standard
• Support general office administration including scanning, filing, mail handling, reception support, and ad hoc tasks
• Maintain accurate client records and monitor workflow deadlines
• Work collaboratively with internal and offshore support teams to ensure efficient service delivery

About you

• Previous experience within administration, client services, or professional services
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• A professional and client-focused approach
• Confidence using Microsoft Office and client management systems
• The ability to manage competing priorities and meet deadlines
• A proactive attitude with a willingness to learn and grow
• Strong problem-solving skills and a team-focused mindset

Benefits

• Career development and progression opportunities
• Supportive and collaborative team culture
• Ongoing professional development
• Exposure to a broad range of client service and administrative responsibilities
• A stable and long-term career opportunity within a professional environment