Client Services Administrator

Client Services Administrator

Do you have experience in client services and/or administration in professional services?

Our client is a rapidly growing advisory firm seeking someone dynamic and experienced to drive excellence within their Benefits Advisory team.

This is a unique opportunity to deliver exceptional administrative support and client satisfaction across group insurance, superannuation, and broader employee benefits. You'll play a crucial role in maintaining high-quality service, fostering team capability, and acting as a key escalation point for complex client and insurer matters.

What You'll Do:

• Manage Workflows: Oversee and optimize the delivery of administrative support, including group insurance reviews and tenders, ensuring accuracy and timeliness.
• Client Engagement: Provide comprehensive administrative support directly to key corporate clients, assisting with general insurance, superannuation, and general member queries.
• Problem Solver: Act as a primary escalation point for intricate client, claims, and underwriting issues.
• Drive Improvement: Identify and implement process improvements to enhance efficiency and best practices in service delivery.
• Collaborate: Work closely with senior advisors and leadership to support business growth and client retention initiatives.

What We're Looking For:

• Experience: Ideally, a minimum of 3 years' experience in employee benefits, group insurance, superannuation, or financial services administration.
• Leadership Potential: Demonstrated experience leading, mentoring, or supervising a team, whether in a formal or informal capacity.
• Industry Knowledge: A strong understanding of group insurance arrangements, claims processes, and insurer engagement is highly regarded.
• Stabilizing Force: Someone who can provide stability to a fast-paced and growing team, supporting junior staff and managing workflows effectively.
• Client-Focused: Excellent communication and stakeholder management skills, with a commitment to service quality.
• Proactive Mindset: A solutions-focused individual who thrives in a dynamic environment, with strong attention to detail and proficiency in Microsoft Office, particularly Excel.
• Long-Term Vision: Potential pathway for leadership in this space for the next five years, rather than a direct path to an advisory role.

Why Join Us?

• Impactful Role: Shape the future of a growing Benefits Advisory team within a respected firm.
• Diverse Exposure: Work with a diverse corporate client base and complex benefit arrangements.
• Supportive Culture: Benefit from a collaborative environment that prioritizes professional development.
• Hybrid Work: Enjoy one day of work from home per week (not Fridays).
• Competitive Compensation: We offer a flexible salary budget, benchmarked competitively for experienced professionals, with the willingness to pay for ideal candidates.

If you are highly motivated and professional and ready to take on a a new challenge, we encourage you to apply. We are actively interviewing and looking to fill this role promptly.