Client Services Administrator

Ace Business is a growing, client focused accounting firm in Salisbury.

About the Role

As a Client Services Administrator, you will play a key role in supporting our professional team and delivering a high‑quality experience to clients. Based in our Salisbury office, this role is ideal for an organised, detail‑focused individual who enjoys working in a fast‑paced professional services environment.

You will act as a central point of contact for clients, advisers, and internal stakeholders, ensuring administrative processes run smoothly and client requests are handled efficiently and professionally. The role involves a combination of client communication, compliance administration, and general practice support.

What you'll be doing

Client Support

• Collation and Preparation of financial and other reports for distribution to clients
• Managing onboarding and offboarding clients
• Tax return Administration and ATO liaison
• ABN & ASIC Administration
• Debtor Follow up
• Interacting with clients via email and phone

Workflow Process

• Facilitating the delivery of work to the team as per production plan
• Complete end of job process and Invoice preparation

What we’re looking for

• Minimum 2+ years experience
• Hands‑on experience with XPM (Xero Practice Manager) is essential, including job management, workflow coordination, and invoicing support
• Comprehensive knowledge of ATO & ASIC services and understanding of Australian law and policies pertaining to client data, on/offboarding requirements
• Strong computer literacy, experience with accounting and workflow management programs an advantage
• Confident enough to develop client relationships and build rapport with staff, business partners and clients
• Manage multiple tasks and meet deadlines
• A good team player and quick learner

What we offer

• Competitive salary
• Flexible work arrangements where appropriate
• Paid day off for your birthday
• Inclusive team environment, with our wider team based in Norwood
• Ongoing professional development

Please send your CV to [email protected]

We can't wait to hear from you.

Angelica Santos

Human Resources at Hub39