Client Services Administrator

Client Services Administrator

Location: Darlington, DL1 4WD
Job Type: Full Time, Office Based
National Living Wage

About Dash Media Productions

Dash Media Productions is a busy creative and digital agency based in Darlington, delivering bespoke websites, digital marketing and creative services to businesses and organisations across the UK.

Our clients range from growing independent businesses through to household names and major organisations, including the NHS, British Cardiovascular Society and high-profile individuals.

We are a fast-moving business where great communication, organisation and client service are incredibly important. We are now looking for a confident, personable and highly organised Client Services Administrator to become an important part of our day-to-day operations and client communication.

The Role

This is a varied and trusted role that would suit someone who enjoys taking ownership of their work, using their initiative and getting things done.

You will report directly to the Sales & Operations Director and provide day to day administrative and operational support to both the Sales & Operations Director and the business owner.

This will include receiving and actioning requests on their behalf, communicating with clients and members of the team, following up on outstanding matters and ensuring tasks are carried through to completion.

You will be given full training on our systems, services and internal processes, and support will always be available when you need it. However, we are looking for someone who is naturally resourceful and comfortable being given an objective or task and using their own judgement to determine the appropriate next steps.

One minute you may be helping a client with an enquiry, the next you could be chasing information required for a project, organising a meeting, following up on something requested by the Sales & Operations Director or business owner, speaking with one of our designers or developers, or making sure an important matter has been followed through.

A large part of the role involves communicating directly with our clients, so we are looking for someone who can combine professionalism with personality.

We do not want our clients to feel like they are receiving scripted or generic responses. We want them to feel listened to, understood and looked after.

Key Responsibilities

Your day-to-day responsibilities will include:

• Providing administrative and operational support to the Sales & Operations Director and business owner, including actioning requests and following tasks through to completion.
• Managing day-to-day client communications by email and telephone, responding professionally to general enquiries, project queries, support requests and complaints.
• Providing clients with project updates, resolving enquiries where possible and identifying when matters need to be referred or escalated to another member of the team.
• Proactively following up with clients for information, content, feedback, approvals and payments required to keep projects progressing.
• Liaising with designers, developers, sales and management to obtain information, coordinate activity and support the smooth progression of client projects.
• Communicating with clients, suppliers and team members on behalf of the Sales & Operations Director and business owner where required.
• Managing general administration including invoices, payment information, diary management, meeting arrangements, client records, data entry and document management.
• Using initiative to manage day-to-day tasks, identify what needs to be actioned and ensure outstanding matters are followed through.
• Providing general administrative and practical support across the business as required.
• Helping to maintain a tidy, organised and welcoming office environment, including monitoring groceries and supplies, keeping communal areas presentable and ensuring the office is ready for staff and visitors.

What We Are Looking For

We are looking for someone who is naturally proactive, confident and switched on.

You do not need previous experience within a digital agency and we do not expect you to arrive knowing everything about websites or digital marketing. We will teach you what you need to know about Dash, our services and the way we work.

What is important to us is how you approach things.

The right person will:

· Be confident, proactive and able to use their own initiative and judgement to take a brief instruction and determine the appropriate next steps.

· Be a fast learner who can quickly pick up new systems, processes and ways of working.

· Have excellent written and verbal communication skills, with a naturally personable approach to clients and colleagues.

· Understand what great customer service looks like and adapt their approach to suit different clients, situations and circumstances.

· Be resourceful and solution focused, with the confidence to make sensible day to day decisions and see tasks through to completion.

· Be highly organised, able to prioritise effectively and comfortable working in a busy environment where priorities can change.

· Have excellent attention to detail while also understanding the bigger picture and the desired outcome of a task.

· Be dependable, receptive to feedback and trusted to take ownership of their responsibilities.

· Experienced in using Google Drive, Microsoft Outlook, Word and Excel would be beneficial, although attitude, communication skills and the ability to learn quickly are equally important to us.

Working at Dash

We want people to feel trusted and supported in their roles.

You will receive guidance and training as you learn the business, and there will always be someone available when you genuinely need advice or a second opinion.

At the same time, we encourage our team to think independently, suggest solutions and take ownership of the work entrusted to them.

We are a busy agency, so this role is particularly well suited to someone who enjoys variety, likes solving problems and gets satisfaction from being the person who can simply get things sorted.

What We Offer

You will be joining a friendly, creative and fast-moving office where no two days are quite the same.

You will receive:

• Full training on Dash Media Productions' services, systems and processes
• Ongoing support from an experienced team
• Exposure to a wide variety of clients, industries and projects
• The opportunity to develop your knowledge of websites, digital marketing and the wider creative industry
• Genuine responsibility and the opportunity to take ownership of your role
• The opportunity to work closely with senior management and gain experience across different areas of the business
• Opportunities to develop and progress as your knowledge and responsibilities grow

Applying

If you are confident, organised, personable and the type of person who naturally thinks "leave it with me, I'll sort it", we would love to hear from you.

Please send your CV along with a short introduction telling us why you think you would be suited to the role to [email protected].

Please note: This vacancy is being managed directly by Dash Media Productions and we are not looking to engage with recruitment agencies or other third-party recruiters in relation to this role.

Due to the volume of applications we expect to receive, unfortunately we will only be able to contact applicants who are selected to progress to the next stage. We appreciate the time taken by everyone who applies and thank you for your interest in joining Dash Media Productions.

Work Location: In person