Client Services Administrator

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Client Services Administrator to join our Patient and Community Transport Services department on a Part-Time (22-30hrs p/w) 6 month Fixed Term basis. The Client Services Administrator provides high-quality administrative and sales customer support for the Patient and Community Transport Services department. This role is integral in ensuring seamless communication with customers, accurate and timely processing of requests, and supporting sales and service delivery outcomes. The position plays a key role in building strong customer relationships, ensuring client satisfaction, and assisting in achieving revenue and growth targets.

What You’ll Do:

• Answering phone calls, emails, and helping with customer enquiries
• Assisting with bookings and scheduling for patient transport (e.g. medical clinic appointments)
• Preparing simple quotes for customers
• Keeping our customer records and databases up to date
• Providing admin support to the team (reports, documents, follow-ups)
• Working closely with colleagues to make sure customer needs are met.

What You’ll Need:

• Previous experience in customer service, client services, or sales administration
• Experience in healthcare, transport, or service-based industries (desirable)
• Great communication and people skills
• Ability to manage multiple tasks, prioritise workload, and meet deadlines
• Good attention to detail and confident using Microsoft Office
• A positive, can-do attitude and willingness to learn.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Salary Packaging with Maxxia (Pro rata)
• Consumer discounts
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To apply for this exciting opportunity, prospective candidates will need to submit their application online**. Applications must include a detailed cover letter outlining your motivations for this position and resume.**

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 9334 1436) or via email at [email protected]

Applications close on Tuesday 6th October 2026 at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.