Client Services Administrator

The role of our Client Services Administrator is one that requires passion and dedication. The ideal candidate will be able to demonstrate diligence, focus and attention to detail.
In this role you will join our busy Administration team, working closely and building relationships with our Clients. You will handle customer interactions and use our social media platforms to respond to incoming queries and issues.

Key Responsibilities:

· Ensure all client instructions are actioned efficiently and in a professional manner

· Managing cash payments from customers visiting the office

· Record and action all incoming written/email correspondence

· Data inputting and completing internal checks for clients

· Run remittances and distribute to the client in a timely and accurate manner

· Complete the banking procedure, including posting payments and completing necessary paperwork

· Complete investigations into absconded debtors and utilise internal tracing system, in order to identify new debtor address and contact information

· Provide support to the Enforcement team where necessary; responding to Enforcement Agent calls and answering queries

· Answer client calls, assist with queries and following specific client instructions

Experience

• You will have proven experience working in an Administration role
• You will be IT literate with experience handling social media platforms for business purposes

Skills / attributes

• Resilience - you are able to respond proactively with the ability to work under pressure and adapt to interpret specifications and requirements. You have a willingness to learn.
• Excellent communication - you have strong written and verbal communication skills, and high attention to detail.
• Personable - you know how to make clients and colleagues comfortable talking to you, and they find you both engaging and credible.
• Organisation - you have a methodical and thorough approach to work, with experience following a process, handling multiple and changing timescales and the ability stay on top of a varied and rapidly changing workload without dropping the ball. You are flexible and highly self-motivated as well as being able to work as part of a collaborative team.

Our values:

At Dukes, we’re committed to creating a caring, fun-loving, family culture where everyone feels valued. We actively invest in our people and offer various forms of personal and professional development and career progression through structured programs.

Our aim is for the business and our people to grow together.

At Dukes, our values are:

• Family
• Conscience
• Respect
• Passion for Excellence
• Service
• Trust

Benefits :

• Hybrid working model
• A dedicated training program
• A certified Great Place to Work**®** 2026
• 25 days annual leave plus all Public Holidays
• Company sick pay scheme
• Mental Health Initiative including private counselling scheme
• Christmas shutdown
• Employee Benefits Platform offering hundreds of discounts and offers
• Competitive annual salary
• Social events and team building throughout the year
• Dress-down Fridays
• Friendly working environment in a family-run business

Job Types: Full-time, Permanent

Pay: £26,230.00 per year

Benefits:

• Company events
• Company pension
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Work from home

Work Location: In person