Client Services Administrator

Client Services Administrator

📍 Leeds OR Halifax, West Yorkshire | 💻 Hybrid Working (2–3 days on-site) | 💷 £26,000 DOE

Are you a highly organised Client Services Administrator or Customer Support Administrator who enjoys working in a fast-paced, people-focused environment? Do you thrive on keeping things running smoothly while delivering an excellent customer experience?

We’re partnering with a forward-thinking IT services company to recruit a Client Services Administrator to support their growing operations team. This is a varied, hands-on role combining customer support, service coordination, and IT administration — ideal for someone who enjoys working across teams and wearing multiple hats.

🔹 The Role

As Client Services Administrator, you’ll play a key role in ensuring seamless service delivery by:

• Logging, triaging, and updating client support tickets
• Coordinating IT device logistics , onboarding, and build schedules
• Maintaining accurate records across CRM systems and internal documentation
• Liaising with suppliers and internal technical teams to fulfil client requests
• Monitoring SLAs to ensure high levels of customer satisfaction
• Supporting compliance and audit processes , including ISO-aligned documentation

🔹 What We’re Looking For

You’ll be a great fit if you have:

• Experience in a Client Services, Customer Support, Administrator, or Coordinator role
• Strong organisational skills with excellent attention to detail
• Confident written and verbal communication skills
• Experience using CRM systems , ticketing platforms, and Microsoft Office
• A proactive, team-oriented mindset with a “can-do” attitude

(Experience in IT services, MSPs, or technology environments is beneficial but not essential.)

🔹 Why Join?

This is a modern IT services business that genuinely invests in its people. Their culture is built around:

• Tenacity – Taking ownership and seeing things through
• Listening – Understanding problems before solving them
• Customer Innovation – Helping clients achieve more through technology
• Positivity – Creating an open, supportive working environment

You’ll be joining a collaborative team where your contribution is valued and development is encouraged.

🔹 The Offer

• 💷 £26,000 salary (flexible depending on experience)
• 💻 Hybrid working – 2–3 days per week in the Leeds or Halifax office
• 🤝 Supportive, close-knit team culture
• 📈 Opportunities to develop your skills and progress long-term

📩 Interested?

Apply now or get in touch to learn more about this Client Services Administrator opportunity.