Client Services Administrator (CSA)

About us
At Murray Business Solutions, we're dedicated to providing tax and accounting solutions to a diverse client base across Australia.

Led by our principal, Paula Murray, we have over 20 years of expertise in everyday tax work and Self-Managed Super Funds (SMSFs), forming a strong foundation for broader advice across our clients’ business and personal financial affairs.

Our clients are based in a variety of locations from South Australia to regions like the Kimberley (WA) and Alice Springs. We pride ourselves on delivering comprehensive services and building strong, lifelong relationships with our clients, helping them achieve financial success through practical, tailored strategies rather than one-size-fits-all solutions.

In addition to our accounting practice, we’re also the creators of AccountKit, a workflow and compliance toolkit built specifically for accountants. As part of our team, you’ll actively use AccountKit and be involved as it continues to evolve

If you’d like to learn more about the firm and the team you’ll be working with, visit www.murraybs.com.au and www.account-kit.com.

About the role
Are you the kind of person who enjoys being the calm, organised centre of a busy office? Do you like helping people, keeping things running smoothly, and knowing that nothing falls through the cracks on your watch?

We’re a growing accounting firm looking for a Client Services Administrator who can be the friendly first point of contact for our clients and the reliable backbone of our team.

What you'll be doing

You’ll be the first point of contact for clients and a key support for our accounting team. Your day will include:

• Answering phones and emails professionally and warmly
• Managing appointments, workflows, and general office administration
• Preparing engagement letters, client documents, and correspondence
• Maintaining accurate client records across practice management platforms (XPM & AccountKit)
• Supporting the directors and team members with day-to-day administrative tasks
• Assisting with travel arrangements and preparation
• Following processes and improving them where it makes sense
• Coordinating social events with the team

What we're looking for

• At least 2 years' experience in a client services or administrative support role, preferably within a professional services environment
• Strong communication and interpersonal skills, with the ability to build positive relationships with clients and colleagues
• Highly organized with an eagle eye for detail and good time management
• Comfortable using Microsoft Office applications and learning new systems
• Reliable, proactive, and able to work independently
• Professional, friendly, and confident dealing with clients
• Genuine team player with a willingness to do what it takes to get jobs done.

What we offer

At Murray Business Solutions', we are committed to providing a supportive and inclusive work environment that enables our team to thrive. In addition to a competitive salary, we offer a range of benefits, including:

• A fun, supportive and friendly team that love working together
• Benefit from ongoing training and career development opportunities.
• Social events and annual retreats to surprise locations.
• Participate on the front line with the development of cutting edge software, by being involved with the development of AccountKit (www.account-kit.com)
• We prioritise genuine work-life balance with a hard stop at 5 pm every day, ensuring our team is rested and at their best for our clients.

How to apply

Please supply your CV and a short cover letter explaining why you believe this role suits you and what you enjoy most about client-facing admin work. Bonus points if you send through a link to a short video telling us a bit more about yourself, your passions outside of work and why you think you’d be a great fit. Let your personality shine! 😀