Client Services Administrator (fixed-term contract)

Langford Vets is delighted to offer an exciting opportunity within our Client Services team for an experienced, professional, and dynamic individual with a strong customer focus, keen to thrive in a busy and fast-paced Small Animal Veterinary Referral Hospital. The position is a full-time, 12 month fixed-term contract.

The Hospital is based at Langford and operates 24/7 where we provide support to first opinion vet practices by offering specialist clinics including Neurology, Soft Tissue Surgery, Medicine and Emergency Care among a few.

The role will involve supporting these activities by providing a first-rate customer and administrative service to our clients and clinicians.

You will be part of large interactive team and responsibilities will include appointment bookings, telephony services, administrative task, taking payments and ensuring our clients and their pets are well supported.

The ideal candidate will have a flexible approach to work, be confident in communicating clearly, have a professional, friendly and caring approach along with a positive "can do" attitude., they will be a highly organised team player who is able to multitask while working in a busy environment.

Experience of having worked in a veterinary environment would be an asset but not essential. Full training and support will be provided.

Benefits and wellbeing

Our people are at the heart of what we do and as your employer we want to ensure we offer flexibility, support and staff development, where possible, through:

Time off

• 6.6 weeks holiday per year, inclusive of bank holidays
• Additional holiday entitlement for Long Service

Wellbeing

• On site Mental Wellbeing Champions
• EDI committee
• Employee Forum – to ensure all employees voices can be heard
• Menopause Café
• Wellbeing talks and events
• Cycle to work scheme
• Family friendly policies, including enhanced maternity and paternity pay (after 2 years’ service)

Health

• SimplyHealth Cashplan membership
• Free annual flu vaccination
• Free Specsavers eye test voucher

General

• Free onsite parking
• U2 bus service link to Bristol
• Annual CPD allowance
• Employee discount
• Generous pension scheme – we match up to 8% pension contributions
• Reimbursement of one professional membership fee per year

How to apply

If this role sounds like the right fit for you, don’t delay, click ‘Apply’ and begin your career with Langford Vets.

Closing date for this role is: 4th November 2026 (applications may close early if we receive a high volume)

Interviews: w/c 9th November 2026

We are committed to providing equal opportunities and creating an inclusive workplace. We believe diversity strengthens our workforce and welcome applications from people of all backgrounds, experiences and cultures.

Pay: £25,818.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Referral programme
• Sick pay

Work Location: In person