Client Services Advisor

Job title: Client Service Advisor – Paint Protection, Restyling & Performance

Company: Simple Details | Elite Automotive Care

Workplace type: On-site

Job location: Virginia Beach, VA

Employment type: Full-time

Simple Details is a restyling and vehicle protection company serving Hampton Roads for more than eight years. We install paint protection film and window tint, apply ceramic coatings, perform paint correction and detailing, and run a performance department covering wheels and tires, suspension, exhaust, intakes, cooling, and ECU tuning. Our clients drive everything from daily-driven luxury vehicles to exotics, and they expect the experience to match the car.

Our mission: "Bringing a white collar experience to a blue collar industry by providing an exceptional one stop shop solution for all auto enthusiasts needs."

THE ROLE

The Client Advisor guides each client from first conversation to delivery. You lead consultations, walk vehicles with owners, build a plan to protect and modify the car, write the estimate, and close the sale. You do not install or fabricate. Your job is to understand the client and the car well enough to recommend the right work, then hand a clean, accurate job to our production team.

This role is built for someone who already lives in this world. You follow the aftermarket, you know why a client should protect their vehicle and which services will meet their protection goals, and you understand what a coilover swap or a tune does to how a car drives. You want to see every car leave our shop better than it arrived, and you can explain that to a client without overselling.

WHAT YOU WILL DO

• Lead client consultations for PPF, window tint, ceramic coating, paint correction, detailing, and performance work

• Inspect vehicles with clients and recommend protection and modification plans that fit the car, the goals, and the budget

• Build and present accurate estimates and proposals

• Follow up on every open estimate on a set schedule and log all activity in our CRM

• Work closely with our production team on scope, parts, and timelines so every job is sold at a scope we can deliver

• Build relationships with clients and enthusiast groups that turn into repeat business and referrals

• Manage relationships with product and parts vendors to secure accurate orders, dependable lead times, and partner referrals

• Meet weekly targets for consultations, close rate, and revenue

HOW SUCCESS IS MEASURED

This is a performance-based role. You will be measured weekly against clear, trackable targets in three areas.

Sales Performance

• Close rate on booked consultations: 50% or higher

• Multi-service sales (two or more service lines on one ticket): 30% of closed sales

• Weekly sold-revenue target: met or exceeded (target set at hire)

• Estimate turnaround: 100% delivered within 24 hours of consultation

• Open estimates with a logged follow-up date: 100%

Client Experience

• Average Google rating on clients you manage: 4.9 stars or higher

• Review requested at vehicle delivery: 100% of deliveries

• Client complaints traced to a communication gap: zero

Vendor & Partner Relationships

• Parts and materials ordered correctly the first time: 98% or higher

• Vendor lead times quoted to clients and met: 95% of performance jobs

• New referral or vendor partner relationships developed: 2 or more per quarter

• Partner-sourced leads: tracked and reported monthly

WHAT YOU BRING

• 2+ years in sales or client advising at an independent aftermarket, restyling, PPF, tint, detailing, or performance shop. Candidates from enthusiast-driven specialty shops will be the strongest fit.

• Working knowledge of PPF, ceramic coatings, and window tint, including film types, coverage options, and care.

• Real knowledge of performance modification: wheel and tire fitment, suspension, exhaust, intake, cooling, and tuning

• A genuine passion for car culture and a drive to see vehicles customized and protected the right way

• A consultative selling style: questions first, recommendations second

• Clear, professional communication in person, by phone, and in writing

• Comfort working in a CRM and shop management software every day

• A valid driver's license and the ability to safely move and inspect high-value vehicles

WHAT WE OFFER

• Base pay plus a competitive commission structure

• Paid time off

• Health, dental, and vision insurance

• Wellness package

• A consistent, structured workflow

• Training and room to grow as the company expands

WHO THIS ROLE IS FOR

• Someone who already knows PPF, coatings, tint, and performance parts and enjoys talking about them

• A car enthusiast who gets real satisfaction from seeing a vehicle protected and customized the right way

• A consultative seller who builds trust first and lets the right recommendation close the sale

• Someone who wants to grow with a company that is still building, and who takes ownership of their numbers

WHO THIS ROLE IS NOT FOR

• Someone whose sales background is volume-based dealership sales

• Someone looking to learn the product from scratch on the job

• Someone who prefers to quote a number and move on rather than understand the client and the car

• Someone looking for a hands-on installation role

• Someone who is not comfortable being held to clear weekly targets

OUR CORE VALUES IN THIS ROLE

- Integrity: You recommend what the client and the car actually need, even when a bigger ticket is available.

- Team Player: You hand off every job with clear, accurate details so our production team can deliver it right the first time.

- Results Driven: You own your consultations, follow-up, and close rate, and you measure yourself by revenue earned.

- High Standards : You represent a premium brand in every conversation, estimate, and vehicle walkaround.

- Dependable: Every lead gets a response and every open estimate gets followed up. Clients and teammates can count on you.

- Resourceful: You find the right product, part, or solution for each build and solve problems before they reach the client.

If you know what the right film, the right fitment, and the right finish can do for a car, we want to meet you.