Client Services Agency Enablement Specialist

Summary of Responsibilities: This office-based position will support Forgotten Harvest’s food rescue and distribution efforts. The Agency Enablement Specialist will work closely with our Client Services and Food Sourcing departments to assist with the expansion of the Agency Enablement program. 

Key Responsibilities

• Agency Capacity Building & Support

• Assess partner agency readiness for retail food pickup

• Support onboarding of new agencies

• Provide guidance on food safety, storage, and scheduling

• Identify and address participation barriers

• Retail Program Enablement

• Align agency capacity with retail donation opportunities

• Match agencies to store locations

• Support program rollouts and monitor participation

• Training & Technical Assistance

• Deliver training on program expectations and food safety

• Provide ongoing coaching and develop resources

• Data Monitoring & Performance Improvement

• Track participation, missed pickups, and recovered pounds

• Identify trends and recommend improvements

• Partner with internal teams and retail stakeholders

• Support grant-related initiatives

• Program Expansion & Continuous Improvement

• Identify expansion opportunities

• Share best practices and support pilot programs

Qualifications:

• Microsoft office skills (excel, word, power point, outlook)
• Familiarity with small and large non-profit and human service agencies.
• Desire to work closely with the staff and volunteers of a variety of non-profit and human service agencies to accomplish specific objectives.
• Attention to detail.
• Experience in structuring actions to accomplish a goal and comprehend the varied capacities of various participants to meet the goal.
• Excellent personal and written communication skills.
• Ability to learn FH specific computer system.
• Desire to expand knowledge of human service non-profit organizations in SE Michigan.
• Must have valid driver’s license, acceptable driving record as determined by FH insurance company, and valid personal auto insurance

Working Conditions/Physical Requirements:

• General office working conditions
• Positioned at desk/office approximately 30% of working time
• Travel to agencies, meetings, appointments, other FH locations, etc. 70% of the time
• Occasional overtime hours
• Minimal physical exertion