Client Services & Booking Scheduler - Experienced Only

Top Dog Pest Control & Property Inspections is a trusted, locally owned and family-operated business servicing the Gold Coast and Brisbane region for over 10 years. We're looking for an experienced, highly organised Administration & Booking Scheduler to join our small, hardworking team - full-time, in our Gold Coast office.

This is a genuinely busy, fast-paced role, and it is not entry-level. You'll be the first point of contact for our clients and the person keeping the daily schedule for our field technicians running smoothly. We need someone who already knows how to schedule a small team, follow a structured process, and keep pace from day one.

What you'll be doing:

• Scheduling and coordinating bookings for pest management, termite inspection and building and pest inspection services
• Managing daily job schedules for a small team of field technicians, including travel times, job durations, cancellations and urgent requests
• Adjusting the schedule throughout the day as required, and ensuring bookings are correct before they're assigned
• Managing bookings, confirmations and follow-up communication
• Updating and maintaining accurate customer records and job details in our systems
• Identifying missing information and resolving it proactively
• Handling emails, invoicing and general administrative tasks
• Answering phone, SMS and email enquiries professionally
• Following our established procedures and checklists consistently, and double-checking your own work

What you'll need (all essential):

• Proven experience scheduling or rostering a small team (trades, field services, healthcare, logistics, or similar)
• Exceptional attention to detail
• Ability to follow structured processes and checklists consistently
• Strong initiative - comfortable solving problems and making decisions without constant direction
• Excellent written and verbal communication
• Comfortable with cloud-based systems; booking or job management software experience is a strong advantage
• Permanent work rights in Australia

What's on offer:

• Salary negotiable based on experience
• Supportive, fun and friendly small team environment
• Stable, full-time (4 days optional), long-term position
• Room to grow within a local, expanding business
• Clear systems, checklists and expectations from day one

To apply, please submit your resume along with a brief cover letter that tells us specifically about your experience scheduling a team - this is the part of your application we'll be looking at most closely.

Have any questions? Please give Greg, Managing Director a call on [0422 405 450](tel:0422 405 450) or email [email protected]