Client Services & Operations Coordinator

About the role

We are looking for a confident, organised, and relationship-focused Client Relations & Operations Officer to join our growing team. This is a varied role combining client communication, property coordination, referrals, administration, and operational support. You will communicate regularly with local authorities, residents, internal teams, and other professional stakeholders to help coordinate suitable housing placements. The role would suit someone who is confident speaking with different people, enjoys building professional relationships, and is highly organised when managing multiple cases and tasks.

Key responsibilities

• Build and maintain professional relationships with local authorities and external partners
• Act as a point of contact for accommodation availability, referrals, and placement enquiries
• Communicate professionally with council officers, residents, support teams, and internal departments
• Respond to enquiries and follow up outstanding actions promptly
• Share information about available and upcoming properties with relevant partners
• Receive, record, and review housing referrals
• Check referral information against property requirements and availability
• Coordinate with internal teams to confirm suitable accommodation
• Arrange and coordinate move-ins, including dates, documentation, access, and handover arrangements
• Maintain accurate records of referrals, properties, allocations, and move-ins

About you

• Experience in customer service, administration, operations, property, account management, business development, housing, or a similar role is preferred
• Excellent spoken and written English
• Confident communicating with different types of people and professional stakeholders
• Strong relationship-building and interpersonal skills
• Highly organised with excellent attention to detail
• Able to manage multiple cases, tasks, and priorities
• Strong follow-up and coordination skills
• Confident using Microsoft Office, Excel, email, and CRM systems
• Professional, calm, and solution-focused approach
• Able to work independently while following established procedures