Client Services & Operations Coordinator

About the Position

Aumann Auctions is seeking a friendly, organized, and detail-oriented Client Services & Operations Coordinator to join our team. This position is an important first point of contact for customers and plays a key role in keeping our day-to-day office operations running smoothly.

The ideal candidate is someone who enjoys helping people, communicates professionally, stays organized in a fast-paced environment, and takes pride in getting the details right. This is a great opportunity for someone who wants a varied role that combines customer service, administrative support, account management, and office operations.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and friendly manner.
• Respond to customer questions and provide helpful information about auctions, accounts, invoices, payments, and general company services.
• Create and maintain customer accounts and ensure information is accurate and up to date.
• Assist customers with account-related questions and basic troubleshooting.
• Assist with processing invoices, payments, receipts, and other customer transactions.
• Follow up on outstanding invoices and assist with basic accounts receivable activities.
• Provide support to customers before, during, and after auctions.
• Communicate with customers by phone, email, and in person.
• Enter and maintain accurate information in company systems and databases.
• Assist with general office administration, filing, data entry, and record keeping.
• Coordinate with other departments to help resolve customer questions and issues.
• Assist with various office and operational projects as needed.
• Maintain a professional, welcoming, and customer-focused office environment.
• Protect customer information and maintain confidentiality when handling financial and account information.

What We're Looking For

• Excellent communication and customer service skills.
• Friendly, professional, and confident phone presence.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities.
• Comfortable working with numbers, invoices, payments, and customer accounts.
• Strong computer skills and ability to learn new software and systems quickly.
• Ability to work independently while also being a dependable team member.
• Professional attitude with a willingness to jump in and help wherever needed.
• Previous experience in customer service, office administration, accounting support, or a similar role is preferred.

The Ideal Candidate

You are someone who enjoys interacting with people and solving problems. You don't wait to be told what needs to be done—you see what needs attention and take care of it. You are dependable, organized, and comfortable balancing customer needs with the administrative details that keep a business running smoothly.

Experience in auctions, equipment, automotive, agriculture, machinery, or other related industries is a plus, but we are willing to train the right person.

Why Join Aumann Auctions?

At Aumann Auctions, you'll be part of a team where your work directly contributes to the customer experience and the success of each auction. This is a hands-on position with variety, responsibility, and the opportunity to develop valuable skills across customer service, operations, and business administration.

If you're organized, personable, dependable, and enjoy helping people, we'd love to hear from you.

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)

Work Location: In person