Client Services & Order Coordinator

Role Overview

Responsible for managing all made-to-measure and customized orders, acting as the link between clients, designers, and internal teams. Ensures orders are processed accurately, queries resolved quickly, and follow-ups handled with the highest level of service.

Key Responsibilities

➢ Attend to and resolve shop floor queries in a timely and efficient manner .

➢ Process customer orders with accuracy and attention to detail .

➢ Coordinate with designers to ensure timely delivery of orders .

➢ Conduct quality checks (QC) to maintain product standards .

➢ Manage client communication while keeping the FC team aligned .

➢ Support the shop floor during peak hours and promotional periods by assisting clients .

➢ Verify that received orders match the order form and resolve any discrepancies promptly

➢ Process purchase orders (POs) as per company guidelines.

➢ Track and follow up on orders to meet agreed timelines.

➢ Maintain precise records and ensure payments/approvals are in order.

Skills & Attributes

Strong organization and follow-up skills.

Clear, professional communication.

Detail-oriented and proactive.

Previous experience in luxury fashion or client services preferred.

Qualifications:

Bachelor’s degree in Fashion, Retail Management, Business Administration, or a related field

Minium 5 years of experience in client servicing, retail operations, or order management (preferably in luxury or fashion industry)

Strong communication and interpersonal skills

High attention to detail with excellent organizational abilities

Proficiency in MS Office , Google sheets (Excel, Word) and basic order management systems

Ability to multitask and work efficiently in a fast-paced environment

Customer-centric approach with a focus on delivering premium service

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Experience:

• total work: 2 years (Preferred)

Work Location: In person