Client Services Associate

Job Summary

InmoVision Business Services Philippines, Inc. is seeking a professional, organised, and client-focused Client Services Associate to join our team in Cebu City.

As a Client Services Associate, you will provide day-to-day assistance to clients, respond to service enquiries, coordinate requests with internal teams, maintain accurate client records, and help ensure clients receive professional and timely support.

You will work closely with client services, customer support, operations, administration, and other business teams to monitor requests, resolve routine concerns, coordinate follow-ups, and contribute to a positive overall client experience.

This position is suitable for candidates with experience in client services, customer service, BPO, customer support, account support, administration, hospitality, retail, or other client-facing environments. Fresh graduates and candidates looking to establish a career in client services are also encouraged to apply.

What You'll Do

• Serve as a professional point of contact for routine client enquiries and service requests.
• Respond to clients through telephone, email, chat, and other approved communication channels.
• Provide clear and accurate information about services, procedures, and request status.
• Process routine client requests according to established procedures.
• Monitor open client cases and provide appropriate follow-up.
• Coordinate client requests with operations, administration, customer support, and other internal teams.
• Investigate routine service concerns and help coordinate appropriate resolutions.
• Escalate complex or specialised client issues to the appropriate team or supervisor.
• Maintain accurate records of client communications, requests, actions, and outcomes.
• Update client information within approved CRM, ticketing, and business systems.
• Support routine client onboarding and account-administration activities where applicable.
• Assist with documentation and information collection for client-service processes.
• Help coordinate appointments, meetings, service activities, and follow-up actions where required.
• Support professional handling of client complaints and service concerns.
• Prepare routine client-service reports, spreadsheets, case summaries, and operational updates.
• Monitor outstanding actions, deadlines, and client commitments.
• Support preparation for client meetings and routine service reviews.
• Help maintain client-service templates, FAQs, procedures, and knowledge resources.
• Identify recurring client concerns and communicate them to the appropriate team.
• Support client-satisfaction and service-quality initiatives.
• Contribute ideas that improve client workflows, communication, and service experience.

Requirements

• Senior High School graduate, vocational graduate, college undergraduate, or bachelor's degree holder may be considered depending on relevant skills and experience.
• Fresh graduates are encouraged to apply.
• Previous experience in client services, customer service, BPO, customer support, account support, administration, hospitality, retail, or a related environment is advantageous but not essential.
• Good written and verbal English communication skills.
• Professional and client-focused approach.
• Strong listening and interpersonal abilities.
• Good organisational and time-management skills.
• Ability to manage multiple client requests and changing priorities.
• Good problem-solving and follow-up abilities.
• Strong attention to detail and accurate record-keeping skills.
• Comfortable communicating through telephone, email, chat, and digital platforms.
• Basic computer literacy and familiarity with common business applications.
• Familiarity with Microsoft Office, Microsoft 365, Google Workspace, or similar productivity applications is helpful.
• Previous experience with CRM, ticketing, or client-management systems is advantageous but not required.
• Ability to prepare professional written correspondence and routine documentation.
• Ability to communicate effectively with clients, colleagues, and supervisors.
• Ability to handle client and company information responsibly.
• Willingness to learn new services, systems, and client-support procedures.
• Ability to work independently while collaborating effectively within a team.
• Applicants who meet most, but not all, requirements are encouraged to apply.

Why Work With Us

• Build practical experience in client services and professional business operations.
• Receive structured onboarding and opportunities for professional development.
• Develop valuable communication, problem-solving, and relationship-management skills.
• Gain experience using CRM, ticketing, and client-management platforms.
• Work across client-facing and back-office business processes.
• Collaborate with client services, customer support, operations, and administrative professionals.
• Strengthen professional English communication and digital workplace skills.
• Gain transferable experience relevant to BPO, shared services, customer experience, and professional-services environments.
• Contribute ideas that improve client satisfaction and service delivery.
• Build a career path toward Senior Client Services Associate, Client Services Specialist, Client Services Coordinator, Account Support Specialist, or Client Services Team Leader positions.
• Work within a professional, collaborative, and inclusive environment

Pay: Php22,000.00 - Php32,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• On-site parking

Work Location: In person