Client Services Associate

Client Services & Operations Associate

Location: Greater New Haven Area, CT

Schedule: Monday through Friday

Work Arrangement: On site

Employment Type: Full time

Compensation: Based on experience

About the Role

Our exceptional client is seeking a detail-oriented professional to support client service and account administration. This person will process documentation, maintain accurate records, respond to inquiries, and coordinate with internal teams. The ideal candidate is organized, communicates clearly, and handles sensitive information with care.

Key Responsibilities

• Manage account paperwork, updates, transfers, and other administrative requests
• Review forms and supporting documents for accuracy and completeness
• Respond to client inquiries about account status and documentation
• Work with internal teams to resolve issues and keep requests moving
• Maintain accurate records in internal systems
• Identify discrepancies and escalate them when needed
• Prepare correspondence and reports
• Keep documentation organized and suggest ways to improve workflows

Qualifications

• 3–5 years of experience in client service, operations, or account administration; financial services experience preferred
• Working knowledge of account opening procedures, KYC/AML requirements, and general regulatory documentation standards.
• Strong attention to detail and ability to handle confidential information
• Clear written and verbal communication skills
• Proficiency with CRM systems, account management platforms, Microsoft Office, particularly Excel, and comfort learning new systems
• Ability to manage multiple priorities and deadlines
• Bachelor’s degree preferred, or equivalent professional experience
• Experience with regulated documentation or financial account processes is a plus.

Preferred (Not required):

• Familiarity with custodial platforms (e.g., Schwab, Fidelity) or similar industry systems
• Series 6/7 or other relevant financial licensing (or willingness to obtain)
• Experience supporting financial advisors or relationship managers directly
• Familiarity with annuities and insurance products is a plus
• Experience with investment operations (trade processing, account reconciliation, asset transfers) is a plus

Additional Information

This job description describes the general nature and level of work associated with the position. Employment may be subject to applicable background checks, regulatory requirements, and licensing or registration requirements, as appropriate for the role.

Interested? Apply Today!!