Client Services Associate

A client meeting is only one part of a good working relationship. The experience also depends on what happens between meetings: a question reaches the right person, an update arrives when promised, and everyone knows the next step. Our Phoenix consulting office is looking for a Client Services Associate who can help make that happen.

You’ll work with clients, consultants, and managers as projects move from their first introduction through ongoing delivery. This role offers a close view of how a professional services business works, with hands-on responsibility for communication, scheduling, client records, and follow-through.

Make the first steps easy

• Welcome new clients, confirm their contact details, and help arrange introductory meetings.
• Prepare meeting information so consultants and clients have the right documents and schedule.
• Keep track of initial questions and make sure each one reaches the colleague best placed to answer it.

Keep the relationship moving

• Respond to routine client calls and emails with clear, professional information.
• Maintain accurate client records, meeting notes, and follow-up lists.
• Gather updates from consultants and help turn them into concise client communications for a manager to review.
• Coordinate appointments, confirm changes, and alert the relevant people when priorities shift.
• Track open requests so clients receive the updates they have been promised.
• Flag concerns or time-sensitive questions to a manager rather than letting them sit unanswered.

You’ll be one of the people clients can rely on to know what is happening, even when several colleagues are contributing to the work. That calls for good judgment, careful records, and an approachable manner.

What you’ll bring

You communicate well in writing and conversation, enjoy working with people, and take pride in getting the details right. You can organize your day, follow a shared calendar, and move between a client question and an internal request without losing track of either.

Previous client services or consulting experience is helpful, but not essential. A degree is not required. We’re interested in someone who learns quickly, asks thoughtful questions, and follows through on commitments.

As a Client Services Associate, you’ll build practical experience in client communication and business operations while working closely with people delivering consulting projects. If that sounds like the start of a career you’d enjoy, apply with your current resume.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person