Client Services Associate

Company Description

Go.AI™ is a private AI infrastructure platform built for regulated industries, enabling banks, credit unions, healthcare, aerospace and defense, manufacturing and beyond to deploy AI securely, compliantly, and at scale.

Designed for environments where control, auditability, and regulatory readiness are essential, Go.AI operates inside existing systems and governance frameworks. Trusted by institutions where risk is non-negotiable, Go.AI makes AI production-ready, not experimental.

For more information, visit go.ai or follow us on LinkedIn .

Why Work at Go.AI?

• Rapidly scaling and evolving start-up at the forefront of AI and innovation
• High exposure to senior leaders and clients
• Accelerated skills development and high talent density
• Regular company-wide offsites and recognition programs
• Performance-based annual salary increases and bonuses
• Financial support for upskilling through professional training, certifications, and advanced degrees
• Flexible work hours and location, with option to work on a hybrid schedule in downtown Chicago or fully remote
• Benefits include health, vision, and dental insurance, 401(k), commuter contributions, and gym and coffee reimbursements

Role Description

This is a full-time hybrid or remote role for a Client Services Associate. Responsibilities include:

• Own relationships with 15+ client accounts
• Collaborate with client to understand pain points, determine AI use cases, define requirements and identify data sources for integration
• Lead the client onboarding process by delivering software trainings and facilitating regular checkpoints
• Manage deployment timelines and production readiness activities
• Lead customer training sessions for the companies AI tools
• Administer regular customer experience surveys, relaying technical feedback to product teams and working with clients to improve user adoption
• Triage customer requests and escalate issues to technical support team

Qualifications

• Bachelor’s degree in business, public health, information systems or liberal arts
• Demonstrated interest in B2B products, client services, compliance, or AI innovation
• 3+ years of experience in client services, consulting, account management, or customer support
• Action-oriented with strong judgement and follow-through
• Clear and professional written and verbal communication
• Ability to work cross-functionally with multiple client and internal teams
• Detail-oriented and quick learner
• Strong emotional intelligence and coachable
• Ability to explain technical concepts to non-technical users