Client Services Associate

Metro Light & Power is a leading designer and manufacturer of premium lighting, power, and

charging solutions for the hospitality, commercial furniture, and marine industries. Our products

can be found in many of the world's finest hotels, resorts, cruise ships, and custom furniture

installations

We are seeking a highly organized, detail-oriented Customer Service Associate to join our

growing team. This individual will play a critical role in ensuring exceptional customer service

while coordinating order processing, logistics, and communication between customers,

production, and our international manufacturing partners.

This position is ideal for someone who enjoys working in a fast-paced environment, thrives on

organization, and takes pride in delivering an outstanding customer experience.

Key Responsibilities

• Process domestic and international customer orders accurately and efficiently.
• Review purchase orders for pricing, product configuration, inventory availability, and special customer requirements.
• Coordinate with production, warehouse, logistics, and overseas manufacturing teams to ensure on-time delivery.
• Monitor production schedules and proactively communicate delays or changes to customers.
• Generate customer quotations and assist with order revisions.
• Provide accurate lead times and estimated completion dates for orders and sample requests.
• Prepare packing slips, carton labels, and shipping documentation using QuickBooks and internal systems.
• Verify international shipping documentation, including commercial invoices and customs requirements.
• Track shipments and provide customers with shipping updates, tracking information, Bills of Lading (BOLs), Proofs of Delivery (PODs), and related documentation.
• Review customer account status and assist with shipment release decisions in accordance with company policies.
• Manage shared customer service inboxes, responding promptly or routing inquiries appropriately.
• Update orders when revised purchase orders are received and communicate changes to internal teams and overseas manufacturing partners.
• Support continuous improvement initiatives and assist with additional operational projects as needed.

Qualifications

• 3+ years of customer service, order management, customer support, or inside sales experience in a manufacturing or distribution environment.
• Excellent organizational and time management skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience working with ERP systems and/or Netsuite preferred.
• Familiarity with domestic and international shipping documentation is a plus.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Professional, positive, customer-focused attitude.
• Ability to work collaboratively across multiple departments.

Preferred Experience

Experience with any of the following is a plus:

• Manufacturing or engineered products
• International logistics and freight
• Hospitality, lighting, electrical, furniture, or related industries
• Import/export documentation

What We Offer

• Competitive salary
• Medical benefits
• Pension Plan
• Paid vacation, holidays, and sick time
• Opportunity for long-term career growth
• Collaborative, team-oriented work environment
• Stable, growing company serving many of the world's leading hospitality brands
• If you enjoy solving problems, working directly with customers, and helping ensure every order is delivered accurately and on time, we'd love to hear from you.

Salary: approximately $55,000-$60,000 depending on experience

Experience Level: Associate / Mid-Senior.

Employment Type: Full-time.

Industry: Electrical/Electronic Manufacturing.

Function: Customer Service • Operations • Order Management.