Client Services Associate

Position Summary

The Client & Support Services Associate is responsible for providing excellent customer service to physician offices, patients, and other clients while supporting the daily administrative and operational needs of Doctors Pathology Services (DPS). This position ensures effective communication, timely service coordination, and efficient laboratory support.

Essential Duties and Responsibilities

• Serve as a primary point of contact for physician offices, patients, and clients.
• Respond to telephone calls, emails, service requests, and client inquiries.
• Coordinate specimen pickups, deliveries, courier services, and laboratory supply requests.
• Assist with scheduling USFNA procedures and other pathology services.
• Resolve client concerns and coordinate with laboratory personnel to address service issues.
• Assist with onboarding new clients and maintaining existing client relationships.
• Provide administrative support, including data entry, documentation, and recordkeeping.
• Assist with client outreach, service updates, and business development activities.
• Maintain confidentiality and comply with HIPAA, company policies, and applicable laboratory regulations.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, administrative, or healthcare experience preferred.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask, prioritize responsibilities, and work independently.
• Professional, dependable, and customer-service-oriented attitude.

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person