Client Services Associate

Overview:

The Carpenters Services Administrative Corporation (CSAC) is looking for an exceptional Client Services Associate to join CSAC that delivers high-touch service and operational support as needed across the client’s lifecycle. This role is responsible for working with the team to maintain and enhance client relationships by ensuring the timely execution of account administration, transaction processing, and service request, while upholding superior client experience.

Position Functions and Responsibilities:

• Coordinate, schedule, and confirm meetings, conferences, and special events
• Carry out general administrative duties to include composing letters/emails, answering telephones, photocopying/faxing, and creating spreadsheets
• Responsible for client communication regarding signatures, documentation, online access, and account inquiries
• Respond to client requests for information or direct them to the appropriate person
• Create and maintain client services records
• Coordinate follow-up with prospects, clients, and referral sources
• Create and maintain pipeline reports and client files
• Perform other related duties as assigned

Required Qualifications and Skills:

• High School Diploma; Associate degree preferred
• Minimum of 2 years of experience required; 3 years preferred
• Strong knowledge of Microsoft Office, specifically Word, PowerPoint and Excel
• Ability to multi-task, and handle urgent interruptions with high level of professionalism
• Excellent verbal and written communication skills
• Outstanding work organization and time management skills
• Ability to independently complete assignments and work under pressure to meet tight schedules
• Strong attention to detail and accuracy.
• Great, customer-service oriented, can-do attitude
• Bi-Lingual, fluent English and Spanish (Preferred)

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Work Environment/ Physical Demands

• Regularly required to use hands and fingers to handle or operate objects, tools, or controls, and to reach with arms and hands.
• Frequently required to stand, talk, and hear during interactions and presentations.
• Must be able to lift and carry items weighing between 10–30 pounds when necessary (e.g., event materials, office supplies).

Travel

• Occasional travel to business events and offices may be required, with semi‑regular travel to meet and support stakeholder project needs.

NOTE:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similarly related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability or any other classification protected by law.

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• On-site gym
• Paid time off
• Retirement plan
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• Los Angeles, CA 90071 (Required)

Work Location: In person