Client Services Associate (CSR) - CDO Sites!!

• Handle inbound customer inquiries through phone, chat, or email in a professional and courteous manner.
• Provide accurate information about retail products, orders, payments, promotions, and account-related concerns.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Process customer requests, returns, refunds, and account updates according to company policies.
• Document customer interactions accurately in the system.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain confidentiality of customer information and comply with company policies and procedures.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• No Call Center Experience (CCE) required; fresh graduates are Welcome.
• Excellent verbal and written communication skills in English.
• Willing to work onsite in Cagayan de Oro (CDO).
• Willing to work on shifting schedules, including weekends and holidays.
• Basic computer navigation and typing skills.
• Customer-oriented, adaptable, and able to work in a fast-paced environment.

How to apply:

Send your updated resume to: wor••••••••••••••••••@gmail.com

Subject Line: CSR- Retail Acc. | Cagayan de Oro