Client Services Associate Director

We are a global digital agency comprised of strategists, creatives, media experts, data scientists, and engineers driven by one common purpose — accelerate business growth through marketing and digital transformation. Named a top 3% Google Premier Partner and recognized by Inc. 5000 and Adweek’s 75 Fastest Growing Companies, we’re constantly looking for “A” players to join our team.

The rapid growth is attributed to our strongest asset — our people. Our teams are highly collaborative and work closely with each client to set clear goals and objectives so that we can deliver exceptional results. Mindgruve is a place where every opinion is valued. Not only will you be empowered to contribute ideas, but you will also play a key role in the execution and driving success for brands across a variety of industries. Sound fun? Perfect — you’ll fit right in.

You will lead the strategy, financial performance and long-term success of key client relationships. This role guides account teams, builds trust with senior clients and ensures the agency delivers work that drives real business results. This professional identifies growth opportunities and mentors team members to reach their full potential.

What You'll Do Here

• Set goals and plans for each client portfolio.
• Build and maintain strong relationships with senior clients.
• Manage account budgets, forecasts and financial health.
• Lead and mentor account teams to keep them engaged and growing.
• Work with Strategy, Creative and Media leads to deliver clear, cohesive work.
• Identify opportunities to expand client relationships.
• Act as a senior contact for client concerns and solve issues quickly.
• Help with proposals, pitches and new business opportunities.

We Need a Person With

• Have completed or in progress of Marketing degree or related fields.
• Fluent English: proficiency to discuss, write and carry out presentations.
• Analytical skills capable to identify and anticipate for opportunities, increasing customer profitability.
• Intermediate Excel to handle functions like Vlookup and pivot table etc.
• Strong problem-solving skills and capable to adapt to changing campaign requirements and client needs.
• Previous experience in account management or sales.
• 5+ experience as people manager leading teams.
• Demonstrated experience managing teams in search and/or performance teams.
• Experience with E-Commerce, Digital Marketing, Retail Media and/or Performance Media, will be a plus.
• Extremely organized with keen attention to detail.
• Capable of self-managing and multi-tasking in a fast-paced environment.
• Ability to lead, motivate and develop teams, establishing a collaborative, high-performance work environment.
• Capable of working in a dynamic environment and handling multiple priorities.
• Proven success leading complex accounts.
• Strong leadership that inspires teams and clients.
• Connects client needs to practical marketing plans.
• Communicates clearly and confidently.
• Manages budgets and financial performance with care.
• Supports team development and growth.
• Skilled negotiator and steady presence in senior meetings.

What We Consider As a Plus

• Bachelor’s degree in Marketing, Advertising or related field (advanced degree a plus).
• 10+ years in client leadership with at least 2 in senior roles.
• 3–5 years managing people or teams.
• Experience leading integrated campaigns across disciplines.
• Familiarity with Asana, HubSpot and Google Workspace preferred.

We are a global digital agency comprised of strategists, creatives, media experts, data scientists, and engineers driven by one common purpose — accelerate business growth through marketing and digital transformation. Named a top 3% Google Premier Partner and recognized by Inc. 5000 and Adweek’s 75 Fastest Growing Companies, we’re constantly looking for “A” players to join our team.

The rapid growth is attributed to our strongest asset — our people. Our teams are highly collaborative and work closely with each client to set clear goals and objectives so that we can deliver exceptional results. Mindgruve is a place where every opinion is valued. Not only will you be empowered to contribute ideas, but you will also play a key role in the execution and driving success for brands across a variety of industries. Sound fun? Perfect — you’ll fit right in.