Client Services Associate - Front Desk

Key Performance Expectations

• All walk-in clients are welcomed and assisted promptly.
• No walk-in client or visitor is left unattended.
• Facebook, AI agent, Info mailbox, and phone inquiries are monitored consistently.
• Client inquiries are responded to or properly endorsed within the company’s required response time.
• Appointments and manual bookings are accurately scheduled.
• Client information, inquiry records, and reports are complete and updated.
• Complex inquiries are escalated to the correct department without providing unauthorized advice.
• The front desk and reception area remain organized, professional, and client-ready.
• Communication with clients consistently reflects Secure Visa’s standards of integrity, professionalism, warmth, and excellent service.

Required Qualifications

• Bachelor’s degree in Business Administration, Office Administration, Communication, Psychology, Marketing, Hospitality, or a related field is preferred.
• Previous experience in reception, administration, customer service, client relations, social media handling, or office operations is an advantage.
• Strong written and verbal English and Filipino communication skills.
• Comfortable communicating with clients through face-to-face conversations, phone calls, emails, and social media.
• Proficient in Google Workspace, Microsoft Office, email platforms, calendars, online forms, and social media messaging tools.
• Experience using a CRM, Calendly, Jotform, Facebook Business Suite, or AI-assisted inquiry platforms is an advantage.
• Willing and able to work full-time on-site at the Makati office in Rockwell.