Client Services Associate | Buenos Aires

Position responsibilities:

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team / individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with internal regulations, processes and procedures in line with ISO standards
• Potentially trouble-shoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Job requirements

Requirements

• Excellent written and verbal English communication skills
• Minimum Bachelor’s degree or equivalent
• Excellent problem solving and analytical skills
• Substantial customer service and/or project management experience
• Strong interpersonal skills
• Effective time management
• Strong organizational skills, attention to detail, and the ability to multi-task
• Working knowledge of MS Office
• Ability to prioritize and schedule tasks and work in a team environment.
• Must be willing to learn new things, be open to challenges and thrive on success

Desired

• Business degree and or customer service experience is preferred