Client Services

Join our team as a Client Services Employee and play a vital role in supporting individuals seeking behavioral health services. You will be the first point of contact for referred clients, providing compassionate and efficient assistance throughout their treatment journey.

Responsibilities:

• Answer incoming phone calls and address client inquiries with professionalism and empathy.

• Schedule client appointments and manage therapist calendars.

• Provide ongoing support to clients regarding attendance, treatment questions, and billing inquiries.

• Utilize our Electronic Health Record (EHR) platform to accurately record client information and manage appointments.

• Generate reports to track client progress and ensure efficient service delivery.

• Maintain accurate client records and ensure confidentiality.

• Provide excellent customer service and foster a supportive environment for clients.

Minimum Requirements:

• Excellent communication and interpersonal skills.

• Strong time management and organizational abilities.

• Demonstrated commitment to providing exceptional customer service.

• Passion for helping individuals improve their well-being.

• Basic computer skills and the ability to learn new software.