Client Services Consultant

This is a role for someone who takes genuine pride in the quality of every interaction they have.

You will be a key point of contact for clients navigating their options, and the intelligence, warmth and commercial awareness you bring will shape how they experience the organisation from the very first conversation.

We are looking for someone who is genuinely ambitious and growth-oriented. You bring a consistent track record, the curiosity to keep developing, and the drive to take ownership without being asked. You learn fast and you care deeply about getting it right.

Responsibilities

• Be a key point of contact for clients, delivering consultative end-to-end service with clarity and sophistication
• Conduct meaningful client consultations, guiding people through their options with confidence and empathy
• Liaise with internal stakeholders to ensure seamless and timely outcomes for every client
• Identify opportunities to improve the client experience and contribute to how the business evolves
• Maintain accurate records and documentation with a high degree of precision and care

Skills & Experience

• Proven experience in a client-facing role where the quality of your thinking mattered as much as your communication
• Commercially aware with the ability to navigate nuanced conversations and complex needs
• Polished, articulate and warm, someone who earns trust quickly and holds it
• Highly organised with strong instincts for prioritisation and follow-through
• Ambitious and self-directed, with the initiative to make the most of every opportunity

Benefits

• Potential for one day WFH per week
• Excellent public transport access
• Volunteer leave and a strong commitment to giving back
• Supportive, values-based team culture
• Career growth potential and mentoring in a business that invests in its people

About the Company
A values-driven organisation that genuinely invests in the people who work there. This is a business that takes its people and its clients seriously, and you will feel that in how the team operates day to day.

How to Apply
Click Apply or contact Matt at BROOK Recruitment at [email protected] or on [0481 727 058](tel:0481 727 058) with any questions.