Client Services Coordinator

Client Services Coordinator

·       Flexible role with established Group

·       Hybrid work and city fringe office

·       Warm, professional, get-it-done culture

We’re seeking a mature-minded administration and service professional who thrives on getting the details right and helping teams deliver great outcomes.

If your professional motto could be, “discerning, planned and purposeful” then we’d like to hear from you.

About us

Come join a national employer leading our sector in a diverse operational coordination role providing customer service, supporting students, ensuring quality record keeping, and continuous improvement.

You'll become an important part of a collaborative team that values initiative, attention to detail and people who simply get things done.

What you’ll do

• Coordinate training administration including enrolments, scheduling, learner records, course logistics and participant communications.
• Process and maintain employee and client records, ensuring documentation is complete, accurate and audit-ready.
• Follow up outstanding documentation and administrative actions to ensure business processes are completed on time.
• Act as one of the primary answerers of the Group's main telephone lines, ensuring callers receive prompt, professional service.
• Support quality assurance, compliance and continuous improvement activities across the business.
• Assist the Head of Finance and wider leadership team with administrative projects and operational support as required.

About you

• 3+ years in an administrative/coordinator role (we’re welcoming applicants from any industry with strong transferable skills).
• Excellent written and verbal communication.
• Emotionally intelligent, tactful and good judgement.
• Strong logic, reasoning, and critical thinking to identify root causes, prioritise competing demands and propose practical fixes.
• Exceptional organisation, attention to detail and accuracy with data entry and records.
• Excellent digital literacy, comfortable with learning new systems and platforms.
• Down-to-earth, dependable, and service-oriented.

What we offer

You'll join a well-established organisation with a proud history of supporting Australian apprentices, trainees and employers. We offer a supportive team environment where your ideas are welcomed, your contribution is valued and you'll have the opportunity to make a meaningful impact across the business.

• Hybrid working and flexible hours.
• City-fringe office location and easy walk to public transport.
• Health and wellbeing benefits (employee assistance, wellbeing initiatives).
• Ongoing learning and development relevant to your role.

How to apply

Send a brief cover letter explaining why you’re a great fit along with your resume.

For a confidential chat about the role or to request a copy of the position description email Simone Warner at [email protected].